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Product Team Leader

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Product

AI generated summary

  • You should lead and inspire a team, excel in product handling, deliver exceptional customer experiences, and manage store operations while driving sales and KPIs effectively.
  • You will ensure great product placement, manage store operations, enhance customer experience, drive KPIs, support team development, and maintain compliance with health & safety standards.

Requirements

  • What We Are Looking For...
  • As a Product Team Leader, you will lead, inspire and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.
  • Key Accountabilities
  • Deliver great product placement and wow wearable outfits.
  • Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
  • Confidently duty manage in all areas of the store operation including service, people and operations.
  • Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
  • Have a good understanding of commercial tools and how to use to drive commercial actions.
  • Support the Product Manager to drive store KPIs, including sales, stockloss, payroll, conversion, voice of customer and RFID
  • Support the management of store operations, including compliance with health & safety standards.
  • Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

Responsibilities

  • Deliver great product placement and wow wearable outfits.
  • Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
  • Confidently duty manage in all areas of the store operation including service, people and operations.
  • Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
  • Have a good understanding of commercial tools and how to use to drive commercial actions.
  • Support the Product Manager to drive store KPIs, including sales, stockloss, payroll, conversion, voice of customer and RFID.
  • Support the management of store operations, including compliance with health & safety standards.
  • Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

FAQs

What is the role of a Product Team Leader at River Island?

The Product Team Leader leads, inspires, and empowers the store team to deliver an exceptional customer journey and maintain a great workplace for the team, focusing on product handling and visual execution.

What are the key accountabilities of the Product Team Leader?

Key accountabilities include delivering strong visual standards, managing store operations, supporting the Commercial/Product Manager, driving store KPIs, and developing a motivated and high-performing team.

What kind of discount do employees receive?

Employees receive a generous 50% staff discount and a uniform allowance to purchase the latest products.

Are there opportunities for career progression?

Yes, there are numerous opportunities for progression throughout Retail and Head Office, including support for upskilling through on-the-job training and qualifications.

How many paid holidays do employees receive?

Employees receive 28 days of paid holiday, which includes Bank Holidays, with the option to buy additional holiday if needed.

Is there support for family setups?

Yes, River Island supports employees with various family setups, including enhanced maternity, paternity, adoption, and fertility treatment.

What benefits are included with the RI Rewards program?

The RI Rewards program includes discounts, financial advice, wellbeing solutions, and more, along with eligibility for a generous bonus scheme.

Does River Island have policies in place for employee safety?

Yes, River Island is committed to safeguarding all employees and promotes equality of opportunity, safeguarding against extremism, and fostering a diverse workplace.

Is there a pension scheme available for employees?

Yes, River Island offers a contributory private pension scheme for employees.

Are flexible working requests considered?

Yes, River Island considers flexible working requests for all roles unless operational requirements prevent otherwise.

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.