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Program Manager

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American Express

18d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy

AI generated summary

  • You should have a management degree, 8+ years in program management, strong strategic skills, budget management, Excel expertise, consulting experience preferred, and familiarity with Agile and project tools.
  • You will develop strategic plans, manage budgets, lead cross-functional teams, communicate progress, monitor metrics, mitigate risks, and mentor team members while aligning initiatives with business goals.

Requirements

  • Management degree with 8+ Years as a Program Manager or in a similar strategic leadership role
  • Proven track record of successfully delivering complex programs and projects
  • Excellent strategic thinking and problem-solving skills
  • Proficient in creating high-quality presentations and slide decks using tools like PowerPoint
  • Strong financial acumen and experience managing program budgets
  • Expertise in MS Excel for data analysis and reporting
  • Effective communication and stakeholder management skills
  • Ability to work collaboratively with cross functional teams
  • Familiarity with project management methodologies and tools
  • Ability to run Steering Committee, project workstream groups and task planning meetings
  • Excellent written and oral communication skills, including ability to interact with and present to senior most leaders in the organization
  • Candidates with consulting experience (Big 4 or MBBs) would be preferred
  • Experience in the relevant industry or domain
  • PMP or other project management certification
  • Knowledge of Agile methodologies
  • Proficient in data visualizations and reporting tools

Responsibilities

  • Develop and execute strategic plans to drive program success and growth
  • Create compelling presentations and slide decks to communicate program vision, goals and progress to stakeholders.
  • Manage program budgets, timelines, and resources to ensure on-time and on-budget delivery
  • Collaborate with cross-functional teams to align program initiatives with overall business objectives
  • Identify and mitigate risks, issues and dependencies that could impact program success.
  • Continuously monitor and report on program metrics and KPIs to measure performance and identify areas for improvement
  • Provide leadership and mentorship to program team members to foster a positive and productive work environment
  • Responsible for reporting and governance for the programs and driving initiatives under the organization workstreams
  • Ability to understand the priorities of senior leadership office and manage multiple priorities simultaneously.
  • Responsible for planning, directing and coordinating large strategic programs from initiation through to implementation. Leads cross-functional program teams and works with business partners to determine and interpret business requirements into technology solutions.

FAQs

What is the main responsibility of the Program Manager at American Express?

The main responsibility of the Program Manager is to develop and execute strategic plans to drive program success and growth, manage program budgets, timelines, and resources, and collaborate with cross-functional teams to align initiatives with overall business objectives.

What qualifications are required for this Program Manager position?

Candidates should have a management degree with 8+ years of experience as a Program Manager or in a similar strategic leadership role, as well as a proven track record of successfully delivering complex programs and projects.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include experience in the relevant industry or domain, a PMP or other project management certification, knowledge of Agile methodologies, and proficiency in data visualizations and reporting tools.

What tools are required for creating presentations?

Proficiency in creating high-quality presentations using tools like PowerPoint is required.

Is consulting experience valued for this role?

Yes, candidates with consulting experience from Big 4 or MBB firms would be preferred.

What kind of benefits do American Express employees receive?

Benefits include competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, and vision insurance, flexible working models, generous paid parental leave, access to on-site wellness centers, counseling support, and career development opportunities.

Does the role involve working with senior leaders?

Yes, the role requires excellent written and oral communication skills, including the ability to interact with and present to senior-most leaders in the organization.

What project management methodologies should a candidate be familiar with?

Candidates should be familiar with various project management methodologies and tools, including Agile methodologies.

Are there opportunities for career development in this role?

Yes, American Express offers career development and training opportunities to support employees' growth.

Is there a focus on employee well-being at American Express?

Yes, American Express prioritizes the holistic well-being of its colleagues, including physical, financial, and mental health support through various programs.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.