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Program Manager

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Wipro

23d ago

  • Job
    Full-time
    Senior Level

AI generated summary

  • You must ensure gross margin achievement, manage risks, lead delivery, handle escalations, mentor teams, and develop comprehensive requirements while adhering to governance and cash flow schedules.
  • You will manage program delivery, enhance margins, oversee governance, handle escalations, mentor teams, ensure compliance, and facilitate requirement management and workshops.

Requirements

  • Is responsible for Gross margin achievement for the Program
  • Is responsible for bonus received or penalty paid from/to the customers
  • Adheres to project cash flow schedule
  • Responsible for reducing value at risk (VaR) ($, days)
  • Is responsible for increasing project effort charged to domain experts
  • Formulates an appropriately structured Governance framework for the account in which he/she is the sole Program manager. Else works as per the governance framework defined by the Program Director
  • Creates a clearly defined and documented escalation mechanism in place
  • Ensures governance ties in with Scope/Change Management
  • Leads and owns the Program Delivery (schedule/risk/issues/changes/dependencies)
  • Helps establish the required execution and project methodologies synergizing customer and Wipro methodologies for meeting Program Quality-Cost-Delivery schedule
  • Manages operational parameters of the program as signed off (ppc, offshore- onsite mix, utilization, bulge)
  • Handles customer escalations
  • Responsible for meeting release compliances
  • Leads planning workshops and program steering committee meetings
  • Develops and mentors project managers and PMO for exceptional performance from team members to improve performance
  • Manages & Controls employee attrition rate
  • Ensures that eligible employee are released for rotation
  • Ensures that requirements document is comprehensive with clearly outlined scope boundary, non-functional requirements are captured quantitatively.
  • Develops a common understanding and sign-off on requirements by the business users.
  • Uses the right kind of requirement management tools to ensure correct understanding and scope identifications
  • Provides wire-frames depicting user interface to give good view of the navigation
  • Participates in initiatives which help in building Wipro Brand and developing progressive delivery.

Responsibilities

  • Is responsible for Gross margin achievement for the Program
  • Is responsible for bonus received or penalty paid from/to the customers
  • Adheres to project cash flow schedule
  • Responsible for reducing value at risk (VaR) ($, days)
  • Is responsible for increasing project effort charged to domain experts
  • Formulates an appropriately structured Governance framework for the account in which he/she is the sole Program manager. Else works as per the governance framework defined by the Program Director
  • Creates a clearly defined and documented escalation mechanism in place
  • Ensures governance ties in with Scope/Change Management
  • Leads and owns the Program Delivery (schedule/risk/issues/changes/dependencies)
  • Helps establish the required execution and project methodologies synergizing customer and Wipro methodologies for meeting Program Quality-Cost-Delivery schedule
  • Manages operational parameters of the program as signed off (ppc, offshore-on-site mix, utilization, bulge)
  • Handles customer escalations
  • Responsible for meeting release compliances
  • Leads planning workshops and program steering committee meetings
  • Develops and mentors project managers and PMO for exceptional performance from team members to improve performance
  • Manages & Controls employee attrition rate
  • Ensures that eligible employees are released for rotation
  • Ensures that requirements document is comprehensive with clearly outlined scope boundary, non-functional requirements are captured quantitatively
  • Develops a common understanding and sign-off on requirements by the business users
  • Uses the right kind of requirement management tools to ensure correct understanding and scope identifications
  • Provides wire-frames depicting user interface to give good view of the navigation
  • Participates in initiatives which help in building Wipro Brand and developing progressive delivery

FAQs

What is the primary responsibility of the Program Manager?

The primary responsibility of the Program Manager is the successful execution of a low to medium complexity program, ensuring its profitability while also focusing on customer satisfaction.

What financial responsibilities does the Program Manager have?

The Program Manager is responsible for achieving gross margin, managing any bonuses or penalties related to customers, adhering to the project cash flow schedule, and reducing value at risk (VaR).

How does the Program Manager contribute to offering and competency?

The Program Manager increases project effort charged to domain experts, formulates governance frameworks, creates escalation mechanisms, and ensures governance aligns with scope and change management.

What are the delivery and customer satisfaction expectations for the Program Manager?

The Program Manager is expected to lead program delivery, establish execution methodologies, manage operational parameters, handle customer escalations, and ensure compliance with release requirements.

How does the Program Manager support the team and manage people?

The Program Manager leads planning workshops, mentors project managers and PMOs, manages employee attrition rates, and ensures eligible employees are released for rotation.

What is the Program Manager's role in managing customer relationships and scope?

The Program Manager ensures comprehensive requirements documentation, develops shared understanding with business users, utilizes requirement management tools, and provides wireframes for user interface visualization.

Are there opportunities for brand building initiatives within the Program Manager role?

Yes, the Program Manager is encouraged to participate in initiatives that help build the Wipro brand and support progressive delivery.

What methodologies does the Program Manager need to establish for successful project execution?

The Program Manager helps establish execution and project methodologies that synergize customer and Wipro methodologies to meet quality, cost, and delivery schedules.

How does the Program Manager handle customer escalations?

The Program Manager is responsible for addressing and managing customer escalations effectively to ensure continued satisfaction and program success.

What qualifications or skills are typically needed for this Program Manager role?

While specific qualifications are not mentioned in the job description, candidates should generally have experience in program management, financial acumen, strong leadership capabilities, and excellent communication skills.

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Wipro

Technology
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.