Program Manager Culture & New Hire Experience

Twilio

Oct 30

Applications are closed

Job
Full-time
Senior Level
People, HR & Administration
Business, Operations & Strategy
Canada
Remote

Requirements

Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.
Minimum of 7 years of experience in culture, employee engagement, or organizational development, with significant experience leading programs in a remote-first global environment.
Proven experience in program management or organizational development.
Deep understanding of the challenges and opportunities of a remote-first, globally dispersed workforce.
Strong strategic thinking and program management skills.
Excellent communication and interpersonal skills, with the ability to influence and collaborate across all organizational levels.
Strong analytical skills for data-driven decision-making and measuring impact.
Consulting experience is a plus.
Proven ability to lead and manage complex projects with multiple stakeholders.
Creative problem-solving abilities and a passion for innovation.

Responsibilities

In this role, you’ll:
Build and deploy culture programs that unite and engage our globally dispersed teams while also amplifying Twilio’s mission and values.
Be accountable for the New Hire onboarding experience, including scaling and regionalizing our new hire onboarding and buddy programs.
Serve as the custodian of the Twilio Magic values, ensuring they are consistently communicated, reinforced, and embedded across all aspects of the employee experience. Maintain the Twilio Magic values and ensure they remain relevant and reflect our continual growth and evolution as a company.
Design and implement programs that enhance cultural engagement and connectivity for employees across time zones, regions, and work environments, ensuring our culture initiatives to meet the unique needs of our global remote-first workforce.
Regularly understand and assess Twilio’s culture through surveys, focus groups, and other feedback mechanisms. Use insights to refine and improve culture strategy, programs and action plans - ensuring they remain relevant and impactful.
Create and share compelling narratives that highlight and amplify Twilio’s culture, values, and successes. Collaborate with internal communications teams to ensure these stories reach and resonate with our diverse, global workforce.
Partner with key culture carriers across the organization including organizational effectiveness, diversity inclusion and belonging, talent management, our .org volunteering team, and corporate communications to ensure a cohesiveness among culture programs.
Establish key performance indicators (KPIs) to measure the success of culture programs. Provide regular reports to senior leadership on program effectiveness and areas for improvement.

FAQs

Is this position fully remote?

Yes, this role is remote based in Canada.

What will be my responsibilities as a Program Manager, Culture & New Hire Experience?

You will be responsible for designing, executing, and evolving culture programs, managing the new hire onboarding experience, reinforcing Twilio's values, enhancing cultural engagement, assessing Twilio’s culture through feedback mechanisms, and establishing key performance indicators for culture programs.

What qualifications are required for this role?

A Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field is required, along with a minimum of 7 years of experience in culture, employee engagement, or organizational development, primarily in a remote-first global environment.

What skills are necessary for success in this position?

Strong strategic thinking, program management, communication, interpersonal, analytical skills as well as a deep understanding of working with a remote-first global workforce are necessary for success.

Is consulting experience preferred for this role?

While consulting experience is a plus, it is not a requirement for this role.

Will I need to travel for this position?

Yes, you may be required to travel occasionally to participate in project or team in-person meetings.

What benefits does Twilio offer to employees?

Twilio offers competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and more, with offerings varying by location.

Does Twilio have a diversity and inclusion commitment?

Yes, Twilio is committed to being an equal opportunity employer and values diversity, encouraging applicants from various backgrounds to apply.

How will my performance be measured in this role?

Your performance will be measured through the establishment of key performance indicators (KPIs) for culture programs, along with regular reports to senior leadership regarding program effectiveness and areas for improvement.

What is the Twilio "Magic" values?

Twilio's "Magic" values are the principles that guide the company culture and employee experience, aiming to reinforce and adapt them as the company evolves.

Twilio

Build the future of communications.

Telecommunications

Industry

5001-10,000

Employees

2008

Founded Year

Mission & Purpose

Twilio’s mission is to unlock the imagination of builders. We are the customer layer for the internet, powering the most engaging interactions companies build for their customers. We provide simple tools that solve hard problems, delivered as a developer-first cloud platform with global reach and no shenanigans pricing.