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Program Manager, Hemming & Product Service Operations (14 Month Contract)



11d ago

  • Job
    Senior Level
  • Business, Operations & Strategy
  • $103.5K - $135.9K
  • Vancouver


  • Exceptional interpersonal, presentation and communication skills; ability to quickly build relationships and collaborate
  • Strong strategic thinking and decision-making skills with the ability to develop creative solutions for a variety of emerging organizational and industry challenges
  • Demonstrated consulting, influencing, negotiation and complex risk mitigation and execution skills
  • Ability to lead and motivate large-scale retail teams in a high growth, dynamic and entrepreneurial environment
  • Vendor Management experience with external vendors, budget management, systems management required
  • Project Management and Program Management experience an asset leveraging tools (Smartsheet, excel, planner)
  • Consultant experience an asset
  • Undergraduate degree preferred or relevant work experience
  • Must haves:
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • Communicate with honesty and kindness and create the space for others to do the same.
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Foster connection by putting people first and building trusting relationships.
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.


  • In alignment with our departmental strategic priorities, the Program Manager, Hemming and Product Service Operations creates a roadmap that will bring our guest experience vision to life via the Hemming and Product Service Operations program.
  • Manages the evolution of the Hemming and Product Service Operations Program while identifying areas of opportunity for continuous improvement. (ie: Service model, Digital hemming app roadmap, reporting and analytics, etc.)
  • Research industry-leading guest-facing product services to inform future opportunities to evolve our hemming and product service operation programs to better serve our guest (ie: personalization)
  • Implements operational efficiency and program optimization opportunities in partnership with key cross functional partners (ie: vendor optimization, machine and thread optimization, cost structure, future repairs program)
  • Manages and maintains the North America Hemming service level agreement (SLA) and Quality agreement with vendors.
  • Drives relationships with key vendors, identifies opportunities for budget optimization while maintaining excellent service to retail stores and guests

Retail & Consumer Goods

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers