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Program Manager, Reverse Logistics

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Google

Today

  • Job
    Full-time
    Senior & Expert Level
  • Logistics
    Business, Operations & Strategy

AI generated summary

  • You need a bachelor's degree, 5 years in program management with supply chain and returns in consumer electronics, strong problem-solving skills, and effective communication abilities.
  • You will drive returns and repairs, improve customer experience, manage vendor relationships, analyze performance data, and collaborate with teams to enhance support programs.

Requirements

  • Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in program or project management.
  • Experience with supply chain operations management in the consumer electronics industry.
  • Experience with returns and repair operations management.
  • Experience in designing, launching, managing, and scaling operations while meeting operational schedules, budgets, and KPI's.
  • Experience in program management and driving cross-functional initiatives.
  • Preferred qualifications:
  • 5 years of experience managing cross-functional or cross-team projects.
  • Ability to identify and resolve issues efficiently with analytical and problem-solving skills.
  • Excellent written and verbal communication skills to interact effectively with vendors, executives and internal stakeholders.
  • Ability to communicate fluently in English as it involves 25% of domestic travel.

Responsibilities

  • Help drive Google's consumer hardware returns and repair operations in India, aligning it with our global strategy.
  • Improve the customer experience for product returns and repairs, ensuring efficient and timely service.
  • Manage relationships with local service vendors, including agreements negotiations, performance management, and the launch of new operational and systems capabilities.
  • Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs.
  • Collaborate with regional and global teams to develop programs that enhance the customer support experience.

FAQs

What is the educational requirement for the Program Manager, Reverse Logistics position?

A Bachelor's degree or equivalent practical experience is required.

How much experience is needed in program or project management?

A minimum of 5 years of experience in program or project management is required.

Is experience in the consumer electronics industry necessary?

Yes, experience with supply chain operations management in the consumer electronics industry is required.

What type of operations management experience is required for this role?

Experience with returns and repair operations management is necessary.

What are the preferred qualifications for this position?

Preferred qualifications include 5 years of experience managing cross-functional or cross-team projects, strong analytical and problem-solving skills, excellent written and verbal communication skills, and fluency in English.

Will this role involve travel?

Yes, this position involves approximately 25% domestic travel.

What kind of projects will the Program Manager, Reverse Logistics be responsible for?

The Program Manager will lead complex, multi-disciplinary projects from start to finish, coordinating with stakeholders to plan requirements, manage project schedules, and identify risks.

What are the primary responsibilities of this position?

Responsibilities include driving consumer hardware returns and repair operations in India, improving customer experience for product returns and repairs, managing relationships with local service vendors, analyzing performance data for improvements, and collaborating with regional and global teams.

Does Google promote diversity and inclusion in the workplace?

Yes, Google is committed to diversity, equity, and inclusion and aims to cultivate a sense of belonging throughout the company.

What is Google's mission?

Google's mission is to organize the world's information and make it universally accessible and useful while creating opportunities for everyone.

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Google

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.