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Programme Officer

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King's College London

1mo ago

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
    Education & Teaching
  • London

Requirements

  • Excellent written and oral communication skills including the ability to draft documents and correspondence
  • Strong numeracy skills and ability to analyse complex numerical data
  • Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
  • Excellent organisation skills and the ability to manage competing deadlines
  • Ability to work independently and take initiative
  • Ability to work as part of a team with a commitment to personal accountability and continuous improvement
  • Excellent attention to detail and the ability to maintain a high level of accuracy at all times
  • Customer service focused, with the ability to work with students and a broad range of colleagues in a professional and assured manner
  • Experience in the use of databases, student records systems (such as SITS) and virtual learning environments (such as Moodle)
  • Prior experience of working in a customer facing environment

Responsibilities

  • The Programme Officer is responsible for essential work contributing to the delivery of our undergraduate and postgraduate programmes.
  • They will support students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media.
  • The role is responsible for essential work to support the delivery of our programmes and for ensuring that student lifecycle activities run smoothly.
  • With support to develop a working knowledge of regulations the Programme Officer is a valued and trusted member of a hard-working and friendly team and will have a keen eye for accuracy and detail.

FAQs

What is the job title for the position being offered?

The job title is Programme Officer.

What is the main responsibility of the Programme Officer?

The main responsibility of the Programme Officer is to contribute to the delivery of undergraduate and postgraduate programmes and support students and academic staff as the first point of contact for queries.

Where is the Programme Officer role based?

The role is based at the Strand campus, in the heart of Central London.

Is this position full-time or part-time?

This is a full-time position, requiring 35 hours of work per week.

What type of contract is offered for the Programme Officer position?

The position is offered on an indefinite contract.

What are the essential criteria for applicants?

The essential criteria include excellent communication skills, strong numeracy skills, proficiency in Microsoft Office, excellent organization skills, ability to work independently and as part of a team, excellent attention to detail, and a customer service focus.

Are there any desirable criteria for applicants?

Yes, desirable criteria include experience with databases, student records systems, virtual learning environments, and prior experience in a customer-facing environment.

What documents do applicants need to submit?

Applicants are required to submit a CV and a supporting statement detailing how they meet the essential criteria.

When are interviews scheduled to be held?

Interviews are scheduled to be held from the week commencing the 2nd of June.

What is the salary range for the Programme Officer position?

The salary range for this position is £34,179 - £37,546 per annum, including the London Weighting Allowance.

Who can I contact for more information about the position?

You can contact Eileen Kealey at Eileen.kealey@kcl.ac.uk for more information.

Is diversity and inclusion a priority for the Department of Informatics?

Yes, the Department of Informatics prioritizes diversity and inclusion and strives to create an inclusive environment for all staff and students.

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King's College London

Education
Industry
5001-10,000
Employees

Mission & Purpose

King’s College London is amongst the top 40 universities in the world and top 10 in Europe (THE World University Rankings 2024), and one of England’s oldest and most prestigious universities.  With an outstanding reputation for world-class teaching and cutting-edge research, King’s maintained its sixth position for ‘research power’ in the UK (2021 Research Excellence Framework).   King's has more than 33,000 students (including more than 12,800 postgraduates) from some 150 countries worldwide, and 8,500 staff. For nearly 200 years, King’s students and staff have used their knowledge and insight to make a positive impact on people, society and the planet. Focused on delivering positive change at home in London, across the UK and around the world, King’s is building on its history of addressing the world’s most urgent challenges head on to accelerate progress, make discoveries and pioneer innovation. Visit the website to find out more about Vision 2029, which sets out bold ambitions for the future of King’s as we look towards our 200th anniversary.

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