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Project Coordinator

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Actalent

6d ago

  • Job
    Full-time
    Junior & Mid Level
  • Construction & Surveying
    Business, Operations & Strategy
  • New Britain

AI generated summary

  • You must build relationships with sales reps, manage orders in SAP, compute costs, communicate with customers, ensure accurate paperwork, track material orders, and support project lifecycle needs.
  • You will manage customer communications, enter orders into SAP, compute costs, ensure accurate paperwork, confirm material orders, prepare reports, and support customer projects throughout their lifecycle.

Requirements

  • Communicates often and builds relationship with Sales Representatives in order to have an overall picture of the expectation of the customer.
  • Enters orders into SAP in a timely manner and maintains all project information and documentation for all Quotes/Purchase Orders that are processed.
  • Computes costs, sales representative’s commission, taxes where applicable and shipping charges as required.
  • Informs customers of updated unit costs, shipping date, anticipated delays and any additional information needed by the customer. Responsible for directly supporting the customer during the course of the project lifecycle.
  • Ensures all paperwork is accurate and sent to and received from the customer, following -up as necessary.
  • Confirms material is allocated or ordered and follow-up with Procurement Manager regarding material arrival date.
  • Prepares documents including customized reports, KPIs and correspondence. Updates various databases as required.
  • Records customer complaints and works with Customer Service Manager to improve the customer experience. Works collaboratively with all internal resources to ensure the highest levels of customer satisfaction are maintained.
  • Learn customer processes and tools and support customer requirements. Answers questions from customers or directs them to the person able to assist them.
  • Follow up with customers regarding projects in the backlog weekly or monthly based on customer material requirement date.
  • Creates Sample Requests and follows up to ensure shipment occurs in a timely manner.

Responsibilities

  • Communicates often and builds relationship with Sales Representatives in order to have an overall picture of the expectation of the customer.
  • Enters orders into SAP in a timely manner and maintains all project information and documentation for all Quotes/Purchase Orders that are processed.
  • Computes costs, sales representative’s commission, taxes where applicable and shipping charges as required
  • Informs customers of updated unit costs, shipping date, anticipated delays and any additional information needed by the customer. Responsible for directly supporting the customer during the course of the project lifecycle.
  • Ensures all paperwork is accurate and sent to and received from the customer, following-up as necessary.
  • Confirms material is allocated or ordered and follow-up with Procurement Manager regarding material arrival date.
  • Prepares documents including customized reports, KPIs and correspondence. Updates various databases as required.
  • Records customer complaints and works with Customer Service Manager to improve the customer experience. Works collaboratively with all internal resources to ensure the highest levels of customer satisfaction are maintained.
  • Learn customer processes and tools and support customer requirements. Answers questions from customers or directs them to the person able to assist them.
  • Follow up with customers regarding projects in the backlog weekly or monthly based on customer material requirement date.
  • Creates Sample Requests and follows up to ensure shipment occurs in a timely manner.

FAQs

What are the working hours for this position?

The working hours for this position are Monday to Friday.

What is the hourly wage for the Project Coordinator role?

The hourly wage for the Project Coordinator role is $25 per hour or more, depending on experience.

Are there benefits offered with this position?

Yes, full benefits are offered with this position.

What software will I be using for order entry?

You will be using SAP for order entry and project documentation.

Will I be required to communicate with customers?

Yes, you will be responsible for informing customers of updated unit costs, shipping dates, and any necessary information throughout the project lifecycle.

How does the company handle diversity and inclusion?

The company is committed to diversity, equity, and inclusion through hiring diverse talent, maintaining an inclusive environment, building a culture of care, and ensuring growth opportunities for all employees.

What kind of experience is needed for this role?

While specific experience requirements are not listed, experience in project coordination and customer service would be beneficial for this role.

Is this job an equal opportunity position?

Yes, the company is an equal opportunity employer and considers all applications without regard to various protected characteristics.

How can I request accommodations during the application process?

You can request reasonable accommodations by emailing actalentaccommodation@actalentservices.com to discuss modification options for the job application or interview process.

Will I be working closely with Sales Representatives?

Yes, you will communicate often with Sales Representatives to understand customer expectations better.

Actalent

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.