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Project Coordinator

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Actalent

11d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Construction & Surveying
  • Torrington

AI generated summary

  • You must communicate effectively, enter orders in SAP, compute costs, inform customers, ensure accurate paperwork, confirm material orders, prepare reports, and follow up on project status.
  • You will coordinate customer orders, manage project documentation, communicate updates, ensure accurate paperwork, follow up on material and shipments, and address customer inquiries and complaints.

Requirements

  • Communicates often and builds relationship with Sales Representatives in order to have an overall picture of the expectation of the customer.
  • Enters orders into SAP in a timely manner and maintains all project information and documentation for all Quotes/Purchase Orders that are processed.
  • Computes costs, sales representative’s commission, taxes where applicable and shipping charges as required.
  • Informs customers of updated unit costs, shipping date, anticipated delays and any additional information needed by the customer. Responsible for directly supporting the customer during the course of the project lifecycle.
  • Ensures all paperwork is accurate and sent to and received from the customer, following -up as necessary.
  • Confirms material is allocated or ordered and follow-up with Procurement Manager regarding material arrival date.
  • Prepares documents including customized reports, KPIs and correspondence. Updates various databases as required.
  • Records customer complaints and works with Customer Service Manager to improve the customer experience. Works collaboratively with all internal resources to ensure the highest levels of customer satisfaction are maintained.
  • Learn customer processes and tools and support customer requirements. Answers questions from customers or directs them to the person able to assist them.
  • Follow up with customers regarding projects in the backlog weekly or monthly based on customer material requirement date.
  • Creates Sample Requests and follows up to ensure shipment occurs in a timely manner.

Responsibilities

  • Communicates often and builds relationship with Sales Representatives in order to have an overall picture of the expectation of the customer.
  • Enters orders into SAP in a timely manner and maintains all project information and documentation for all Quotes/Purchase Orders that are processed.
  • Computes costs, sales representative’s commission, taxes where applicable and shipping charges as required.
  • Informs customers of updated unit costs, shipping date, anticipated delays and any additional information needed by the customer. Responsible for directly supporting the customer during the course of the project lifecycle.
  • Ensures all paperwork is accurate and sent to and received from the customer, following up as necessary.
  • Confirms material is allocated or ordered and follow-up with Procurement Manager regarding material arrival date.
  • Prepares documents including customized reports, KPIs and correspondence. Updates various databases as required.
  • Records customer complaints and works with Customer Service Manager to improve the customer experience. Works collaboratively with all internal resources to ensure the highest levels of customer satisfaction are maintained.
  • Learn customer processes and tools and support customer requirements. Answers questions from customers or directs them to the person able to assist them.
  • Follow up with customers regarding projects in the backlog weekly or monthly based on customer material requirement date.
  • Creates Sample Requests and follows up to ensure shipment occurs in a timely manner.

FAQs

What are the working hours for the Project Coordinator position?

The working hours for the Project Coordinator position are Monday to Friday.

What is the pay rate for this position?

The pay rate for this position starts at $25 per hour, with full benefits offered.

What is the main responsibility of a Project Coordinator?

The main responsibility of a Project Coordinator includes communicating with Sales Representatives, entering orders into SAP, maintaining project documentation, and supporting customers throughout the project lifecycle.

Will I be working independently or as part of a team?

You will be working as part of a team, collaborating with Sales Representatives, Procurement Managers, Customer Service Managers, and other internal resources to ensure customer satisfaction.

What kind of benefits are offered with this position?

The position offers full benefits, including health insurance, retirement plans, and other employee benefits.

Is experience with SAP required for this position?

While experience with SAP is preferred, we are open to training the right candidate who demonstrates the ability to learn quickly.

How does Actalent promote diversity and inclusion?

Actalent promotes diversity and inclusion by hiring diverse talent, maintaining an inclusive environment, building a culture of care and recognition, and ensuring growth opportunities for all employees.

What should I do if I need a reasonable accommodation during the application process?

If you need a reasonable accommodation, please email actalentaccommodation@actalentservices.com for options regarding modifications or adjustments to the job application process or interviewing process.

What type of customer interactions can I expect in this role?

In this role, you can expect to inform customers about unit costs, shipping dates, and delays, as well as handle customer complaints and questions throughout the project lifecycle.

Are there opportunities for career advancement within the company?

Yes, Actalent encourages career advancement and growth opportunities for all employees within the organization.

Actalent

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.