FAQs
What is the primary role of the Translation Project Coordinator/Project Manager?
The primary role involves providing excellent customer service to clients and subcontractors, managing customer orders, sourcing and managing subcontractors, and ensuring timely project delivery.
What qualifications are required for this position?
A degree in Translation or relevant experience as a Project Manager in a Language Service Provider (LSP) is required.
What kind of training and career progression opportunities are available?
We offer excellent career progression opportunities along with company-supported training and qualification programmes.
What are the key responsibilities of this role?
Key responsibilities include customer support and complaints handling, data entry, diary management, videoconferencing sessions, and using in-house CRM software.
Is experience with CRM software mandatory?
While experience with CRM software is beneficial, it is not mandatory as training will be provided for in-house systems.
What qualities are essential for success in this position?
Essential qualities include excellent organization and timekeeping, strong communication skills, a positive customer approach, attention to detail, and the ability to work under time pressure.
How do we handle customer complaints?
Customer complaints are handled through direct support channels and require prompt resolution to maintain a high level of customer service.
What type of working environment can I expect?
You can expect a dynamic and supportive environment, where collaboration and effective communication are key elements.
Are performance-related bonuses provided?
Yes, performance-related bonuses are part of our employee compensation package.
How does the company value customer service?
The company is committed to delivering excellent customer service and prioritizes a positive and friendly approach in all client interactions.