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Project Specialist

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IQVIA

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Manila

AI generated summary

  • You need a Bachelor's degree, 1+ year experience, preferably in customer support or clinical research. Strong attention to detail, ability to manage multiple tasks, and knowledge of medical terminology are essential.
  • You will triage support requests, follow established protocols, escalate unsolvable issues, monitor trends, collaborate for improvements, and complete assigned projects and documentation.

Requirements

  • Bachelor’s degree
  • Minimum of 1-year work experience
  • Prior experience working in customer support preferred
  • Prior experience at a biotechnology or pharmaceutical company, CRO, or other organization supporting clinical research or healthcare activities preferred
  • Ability to follow written processes and documentation to execute tasks independently and meet high quality standards
  • Ability to establish priorities and manage multiple activities to meet deadlines in a dynamic environment with minimal supervision
  • Meticulous attention to detail; process oriented
  • Capable of explaining complex issues in a concise manner
  • General knowledge of quality policies, practices and procedures
  • Understanding of medical terminology, specifically in the clinical trials space
  • Amenable to work on early morning shift
  • Amenable to work on Hybrid Set-up

Responsibilities

  • Respond to or triage all support requests according to established processes in a timely manner within SLAs
  • Work independently to follow established guidelines and workflows without deviation; communicate issues to appropriate teams when necessary
  • Escalate issues that cannot be solved to the appropriate department
  • Monitor support requests for trends and possible issues
  • Collaborate with the team to promote constant improvement
  • Complete quality, configuration, documentation and other projects as assigned
  • Other duties as assigned

FAQs

What are the primary responsibilities of a Project Specialist?

The primary responsibilities include responding to support requests, following established guidelines, escalating issues as needed, monitoring support requests for trends, collaborating for continuous improvement, and completing assigned projects.

What qualifications are required for the Project Specialist position?

A Bachelor's degree and a minimum of 1-year work experience are required. Prior customer support experience and experience in a biotechnology or pharmaceutical company, CRO, or supporting clinical research or healthcare activities is preferred.

Is prior experience in customer support necessary for this role?

While it is preferred, it is not mandatory; however, it can enhance the candidate's chances for success in this role.

What knowledge is beneficial for this position?

A general knowledge of quality policies, practices, and procedures, as well as an understanding of medical terminology, especially in the context of clinical trials, is beneficial.

Is there a preference for work hours?

Yes, candidates should be amenable to working an early morning shift.

What is the work setup for this position?

The position supports a hybrid work setup, allowing for both in-office and remote work.

How many support requests does a Project Specialist handle?

A Project Specialist is expected to respond to or triage all support requests according to established processes and within service level agreements (SLAs).

Will I receive training to understand the processes and documentation?

Yes, you will be required to follow established guidelines and workflows, and training will be provided to ensure you can execute tasks independently.

Are there opportunities for improvement and collaboration within the team?

Yes, collaboration and promoting constant improvement within the team are important aspects of the job.

Should I expect to perform repetitive tasks in this role?

While you will follow established guidelines, the role may involve a variety of tasks and the opportunity to work on different projects as assigned.

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IQVIA

Accelerate innovation for a healthier world.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 86,000 employees, IQVIA conducts operations in more than 100 countries. IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific advances, in an effort to advance their path toward cures.

Benefits

  • Medical, dental and vision coverage

  • Employee Assistance Programs

  • Mental health support

  • Flexible work environment

  • Time off for leisure, personal time and corporate holidays

  • Parental leave for birth or adoption

  • Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)

  • Retirement and savings plans

  • Commuter benefits

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