Logo of Huzzle

Home

Matches

Explore

Manage

Property Claims Handler

image

Morris & Spottiswood

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Construction & Surveying

AI generated summary

  • You need excellent communication skills, a Level 3 qualification or relevant experience, strong organizational abilities, and competence in IT, including Microsoft Office.
  • You will log jobs, handle calls, track project updates, communicate with clients, manage invoicing, ensure compliance, and maintain excellent customer service.

Requirements

  • Excellent communication and customer-service skills (verbal and written).
  • Level 3 qualification or equivalent in insurance, housing or another relevant discipline and/or relevant extensive experience in a similar related role (minimum 1 year)
  • Strong organisational and relationship skills.
  • Ability to work to deadlines, as well as under high-pressure situations.
  • High standard of written and verbal skills.
  • Ability to work independently and efficiently.
  • Competency with IT, including Microsoft Office.

Responsibilities

  • Logging new jobs onto a computerised Customer Records Management (CRM) system.
  • Deal with incoming calls from customers and clients and other departments and log information onto CRM.
  • Track site surveys/start dates and estimates from our in-house team and building contractors, and update CRM.
  • Contact clients to obtain variation approvals and log.
  • Carry out “introduction” calls to customers.
  • Request payment of excesses (as applicable).
  • Chase repair date schedules, input dates onto CRM and other client systems/portals.
  • Keep homeowners and clients updated with the programme of work/dates etc.
  • Complete satisfaction call to customer to sign off completed repairs.
  • Chase contractor invoices and completion photos to enable us to process invoicing.
  • Conduct close and effective communication with clients, 3rd parties, office and field teams and all other colleagues.
  • Foster a culture of excellent customer service and continuous improvement.
  • Ensure compliance with the company Health & Safety Policy and other company policies & procedures.
  • Help with maintaining H&S documentation.

FAQs

What is the starting salary for the Property Claims Handler position?

The starting salary for the Property Claims Handler position is £27,000.

What are the working hours for this role?

The working hours for this role are 40 hours per week, from 8:30 am to 5 pm, Monday to Friday.

How many holidays do employees receive annually?

Employees receive 28.5 days of holiday per year, including bank holidays.

Is there an annual bonus scheme?

Yes, there is an annual bonus scheme for employees.

What type of training and career progression opportunities are available?

The company offers in-house training and career progression opportunities for employees.

What qualifications are required for the Property Claims Handler role?

A Level 3 qualification or equivalent in insurance, housing, or another relevant discipline, along with a minimum of 1 year of relevant extensive experience in a similar role, is required.

What qualities are we looking for in a candidate?

We are looking for candidates with excellent communication and customer-service skills, strong organisational and relationship skills, attention to detail, and the ability to work independently and under pressure.

What is the work environment like at Morris & Spottiswood?

Morris & Spottiswood fosters a supportive team culture with a caring environment and is committed to excellent customer service and continuous improvement.

Is there on-site parking available?

Yes, there is on-site parking available for employees.

Does the company have a commitment to diversity and inclusion?

Yes, the company is an equal opportunities employer and values diversity and inclusion, believing it opens up a wider talent pool and greater innovation.

Morris & Spottiswood

Real Estate
Industry
201-500
Employees
1925
Founded Year

Mission & Purpose

Morris & Spottiswood is a UK-based construction and fit-out company that specialises in delivering a wide range of services, including construction, refurbishment, and maintenance projects. Their core mission is to provide high-quality, innovative, and sustainable construction solutions to clients across various sectors. The company is dedicated to creating spaces that not only meet functional requirements but also contribute positively to the environment and the communities they serve. Morris & Spottiswood's purpose revolves around excellence in construction, client satisfaction, and a commitment to delivering projects that align with the highest standards of quality and sustainability in the UK construction industry.

Culture & Values

  • Aim High

    M&S is a company that has always been ambitious, right from its earliest days. This ambition isn’t just about growing the company’s size and profitability. It’s about making M&S as robust as possible and delivering the best service to our clients, making us a business fit for the next generation. We value innovation and undertake strategic research to ensure that we lead the way in all the sectors we work in. This allows us to provide innovative products and services that deliver cost-savings and performance benefits to our clients.

  • Act Responsibly

    We stand or fall on our reputation and good business sense. That’s why we value transparency, compliance and consistency. We play with a straight bat, don’t over promise and don’t over extend our resources. On an individual basis we collaborate, work to corporate guidelines and take responsibility for our actions. We are committed to achieving the highest standards of health and safety, corporate social responsibility and environmental sustainability and have policies in place to drive us forward in these areas.

  • Value People

    Our people are our key resource, both in terms of service delivery and organisational growth. This is why we value training and offer all staff the opportunity to learn new skills and grow their careers. We are committed to nurturing expertise in everyone and to awarding merit wherever we find it. Our core philosophy is that we treat our employees as a family and see our customers in the same light. We aim for the highest standards of corporate citizenship, fairness and equality and have ambitious policies in place to make sure that we achieve our goals. Our commitment to our staff is reflected in the way we value our customers, supply chain partners and the communities in which we work.