FAQs
What is the primary responsibility of the ProServices Operations Manager?
The primary responsibility of the ProServices Operations Manager is to oversee a team of ProServices Consultants and/or ProServices Analysts, managing the development and implementation of projects, best practices, and process improvements for the ProServices department.
What qualifications are required for this position?
The minimum qualifications for this position include a Bachelor's Degree in Business, Management, Operations, or a related field, along with 6 years of related industry experience (Installation, Repair or US Home Improvement) and 6 years of experience in data analytics and performance reporting.
Is experience in store operations preferred for this role?
Yes, having 6 years of experience in a Store Operations role, specifically with an emphasis in Install and/or Specialty Sales, is preferred for this position.
How does this role support day-to-day operations?
This role supports the day-to-day ProServices field and store operations, including sales, service, technology, omni-channel functions, and store communications.
Will I be required to conduct training for my team?
Yes, you will be responsible for providing coaching, feedback, and training to your direct reports to support their development and enhance their performance.
What tools will I be overseeing in this role?
You will oversee the development and implementation of store improvement tools and processes, including workload planning and timelines.
Will I collaborate with other departments?
Yes, collaboration with cross-functional teams is essential to understand the needs of the business and effectively deliver projects, best practices, and process improvements.
How will my performance be evaluated in this position?
Your performance will be evaluated using qualitative and quantitative analytics before and after the development and implementation of projects to identify ROI, current/future state, and cost savings.
Is travel required for this position?
Yes, this role requires working directly with key stakeholders, which often involves spending time in the field.
Does Lowe's offer equal employment opportunities?
Yes, Lowe's is an equal opportunity employer and administers all personnel practices without regard to various protected categories.