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ProServices Operations Manager

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Mooresville

AI generated summary

  • You must have a Bachelor's in Business or related field, 6 years in home improvement, data analytics, and preferably in store operations with a focus on installation or specialty sales.
  • You will oversee store improvement processes, lead system enhancements, coach team members, analyze data for ROI, collaborate with stakeholders, and communicate effectively with vendors and internal teams.

Requirements

  • Minimum Qualifications
  • * Bachelor's Degree Business, Management, Operations, or related field
  • * 6 years of Related Industry Experience (Installation, Repair or US Home Improvement)
  • * 6 years of Experience in data analytics, performance reporting
  • Preferred Skills/Education
  • * 6 years of Experience in a Store Operations role (with an emphasis in Install and/or Specialty Sales experience)

Responsibilities

  • Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.
  • Leads strategy and design of system enhancements to ensure pro-service sales operational needs are met.
  • Provides coaching, feedback, and training to direct reports to help with their development and performance.
  • Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process and system improvement initiatives.
  • Schedules regular meetings with ProServices Consultants and/or ProServices Analysts to deliver field/store feedback and initiate process for developing process improvements and recommendations.
  • Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
  • Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
  • Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfy internal customers’ needs and are highly adopted.
  • Leverages customer facing technology to improve productivity and efficiency.
  • Works directly with key stakeholders to deliver on business needs, often requiring time in the field.

FAQs

What is the primary responsibility of the ProServices Operations Manager?

The primary responsibility of the ProServices Operations Manager is to oversee a team of ProServices Consultants and/or ProServices Analysts, managing the development and implementation of projects, best practices, and process improvements for the ProServices department.

What qualifications are required for this position?

The minimum qualifications for this position include a Bachelor's Degree in Business, Management, Operations, or a related field, along with 6 years of related industry experience (Installation, Repair or US Home Improvement) and 6 years of experience in data analytics and performance reporting.

Is experience in store operations preferred for this role?

Yes, having 6 years of experience in a Store Operations role, specifically with an emphasis in Install and/or Specialty Sales, is preferred for this position.

How does this role support day-to-day operations?

This role supports the day-to-day ProServices field and store operations, including sales, service, technology, omni-channel functions, and store communications.

Will I be required to conduct training for my team?

Yes, you will be responsible for providing coaching, feedback, and training to your direct reports to support their development and enhance their performance.

What tools will I be overseeing in this role?

You will oversee the development and implementation of store improvement tools and processes, including workload planning and timelines.

Will I collaborate with other departments?

Yes, collaboration with cross-functional teams is essential to understand the needs of the business and effectively deliver projects, best practices, and process improvements.

How will my performance be evaluated in this position?

Your performance will be evaluated using qualitative and quantitative analytics before and after the development and implementation of projects to identify ROI, current/future state, and cost savings.

Is travel required for this position?

Yes, this role requires working directly with key stakeholders, which often involves spending time in the field.

Does Lowe's offer equal employment opportunities?

Yes, Lowe's is an equal opportunity employer and administers all personnel practices without regard to various protected categories.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.