FAQs
What is the main responsibility of the PT Team Lead at The Body Shop in Bloor West Village?
The main responsibility of the PT Team Lead is to support the Store Management team in delivering retail excellence, achieving strong sales results, and creating an engaging customer experience through effective leadership and team support.
What qualities are required for someone to be successful in this role?
Successful candidates should have experience in a customer-facing role, a genuine passion for beauty and the retail industry, strong communication and interpersonal skills, a positive mindset, and the ability to multitask and work independently with minimal direction.
What type of experience is required for this position?
Candidates are expected to have experience in a customer-facing role, demonstrating a genuine passion for beauty and the retail industry.
How does the PT Team Lead contribute to the team and store performance?
The PT Team Lead helps shape a customer-focused store experience by coaching Customer Consultants, encouraging customer engagement through products, campaigns, and activism, while also ensuring sales and performance targets are met.
What is the approach to training and development in this position?
The role involves supporting the training and onboarding of new Customer Consultants and developing current team members to help them succeed in their goals, with comprehensive onboarding and training hours provided as needed.
What benefits does The Body Shop offer to its employees in this role?
Benefits include a 50% staff discount on regular products, 30% off gifts, freebies when new products launch, paid volunteer days, opportunities to connect with community partners, a unique uniform approach, a living wage for Customer Consultants, opportunities for career growth, and encouragement for diversity and inclusion through various networks.
Is flexibility required for this position?
Yes, the ability to manage time and work flexible hours is an essential requirement for the PT Team Lead role.
How does The Body Shop promote inclusion and belonging among its employees?
The Body Shop encourages employees to be themselves and offers the opportunity to join various Inclusion & Belonging Networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.
What role does the PT Team Lead play in customer feedback?
The PT Team Lead handles customer concerns efficiently and effectively, sharing feedback with the Store Management team as needed to improve the overall customer experience.