Logo of Huzzle

Home

Matches

Explore

Manage

PTP Patient Access Scheduling Clerk - Patient Access (GEN)

image

Scarborough Health Network

Sep 24

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Quick Apply

AI generated summary

  • You need a medical office or business administration diploma, scheduling experience, medical terminology knowledge, strong customer service skills, and proficiency in computer systems.
  • You will schedule appointments, process referrals, validate patient information, educate on fees, respond to inquiries, and support new staff, ensuring excellent patient access and care.

Requirements

  • • Graduate of a Medical Office Administration program, Business Administration program, or equivalent combination of post-secondary education and/or minimum 1 year recent scheduling experience.
  • • Recent experience scheduling for complex programs (e.g. Diagnostic Imaging, Oncology, etc.)
  • • Medical terminology certificate required or completion within 1 month of hire.
  • • Completion of SHN customer service training within 3 months of hire
  • • Experience using multi-line phones, fax machines and documents scanners.
  • • Current experience in an acute hospital setting
  • • Well-developed keyboarding/computer skills with a minimum keyboarding speed of 35 wpm with 80% accuracy (Skill testing will be administered)
  • • Demonstrated experience in Clinical Information Systems, Word, Excel, Outlook (skill testing will be administered)
  • • Strong customer service skills (skill testing will be administered)
  • • Knowledge of Medical Abbreviations and Medical Spelling (skill testing will be administered)
  • • Excellent customer service and interpersonal skills with demonstrated ability to work well with patients, fellow staff, physicians and other community stakeholders.
  • • Ability to collect patient information by phone interview efficiently and accurately within set timeframes, using standardized scripting.
  • • Demonstrated excellence in multi-tasking in different media (phone calls, typing, multiple screens)
  • • Effective time management and organizational skills with an ability to work well under pressure, prioritize and manage multiple demands in a fast-paced environment.
  • • Ability for self-direction and to work independently exercising sound judgment with minimal supervision.
  • • Demonstrated initiative, stewardship, interpersonal and teamwork skills.
  • • Demonstrated excellence in problem solving and critical thinking skills.
  • • Demonstrated excellence in verbal and written English communication.
  • • Maintains own competency and follows department standards.
  • • Seeks help and accepts guidance when a gap in competency is identified.
  • • Promotes and assists with activities for quality improvement.
  • • Proven ability in handling sensitive and confidential issues and information in a professional manner
  • • Ability to perform the essential duties of the job.
  • • Commitment to providing an exceptional experience for staff and clients within a challenging health care environment by being compassionate, inclusive, courageous and innovative.
  • • Demonstrates values consistent with Scarborough Health Network (SHN) Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy a and legislation
  • • Utilize protective equipment provided and identify and reports hazards
  • • Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community
  • • Strong work ethic and commitment is required
  • • Demonstrated high standards of work outputs
  • • Highly punctual
  • • Demonstrated professionalism and reliability

Responsibilities

  • Scheduling & Pre-registration Functions
  • Accurately deciphers and transcribes referrals/orders into clinical information system (CIS).
  • Schedules referrals/orders into clinical information system (CIS).
  • Scans and attaches referrals/orders into clinical information system (CIS).
  • Interviews patients by phone and enters precise registration information into clinical information system (CIS).
  • Validates patient health card information to determine eligibility and actions accordingly.
  • Educates patients on fees associated with visits. Obtains secondary insurance and credit card information on electronic billing consent, when applicable.
  • Accurately advises patients of related appointment instructions/preparations and what to expect upon arrival at Scarborough Health Network.
  • Responds to patient feedback and concerns with compassion and professionalism in line with SHN’s values and Patient Partnership Principles.
  • Ability to perform the essential duties of the job and to seek help and accept guidance when a gap in competency is identified.
  • Promotes patient use of MyChart.
  • Answers patients/staff/provider and scheduling requests by phone.
  • Confirms, reschedules and cancels patient appointments.
  • Auto faxes scheduling orders/requests.
  • Other
  • Registration tasks as assigned.
  • Training and orientation of new staff.
  • Other duties as assigned.

FAQs

What is the job title for this position?

The job title is PTP Patient Access Scheduling Clerk - Patient Access (GEN).

What type of employment is this job?

This position is permanent and part-time.

Where is the job located?

The job is located at the General Site of Scarborough Health Network.

What are the working hours for this position?

The position requires availability for all shifts.

What is the hourly salary range for this position?

The hourly salary range is $31.247 to $31.926.

What are the main responsibilities of the Patient Access Scheduling Clerk?

Responsibilities include scheduling and pre-registration functions, interviewing patients by phone, validating health card information, educating patients on fees, responding to patient feedback, and promoting patient use of MyChart.

What are the educational requirements for this position?

A graduate of a Medical Office Administration program, Business Administration program, or an equivalent combination of post-secondary education and/or a minimum of 1 year of recent scheduling experience is required.

Is experience in a health care call center setting an asset for this position?

Yes, experience in a health care call center setting is considered an asset.

What skills are necessary for this position?

Necessary skills include strong customer service skills, excellent verbal and written communication skills, effective time management, organization skills, and proficiency in using Clinical Information Systems, Microsoft Word, Excel, and Outlook.

Will training be provided for new staff?

Yes, training and orientation of new staff is part of the job responsibilities.

Is there a requirement for medical terminology knowledge?

Yes, a medical terminology certificate is required or must be completed within one month of hire.

Does the organization promote a diverse and inclusive work environment?

Yes, Scarborough Health Network embraces and celebrates diversity and is committed to fostering an inclusive culture.

Can applicants request accommodation during the recruitment process?

Yes, applicants can request accommodation during any stage of the recruitment process, and the organization will work to meet their needs.

Can I work from home in this position?

This role does not typically support remote work as it requires on-site responsibilities.

image

Scarborough Health Network

Where the World Comes to Work

Science & Healthcare
Industry
5001-10,000
Employees
2018
Founded Year

Mission & Purpose

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals.