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Quality Analyst

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Amazon

5d ago

  • Job
    Full-time
    Junior Level
  • Logistics
    Data

AI generated summary

  • You need a bachelor's degree, fluency in English, and experience with Microsoft Office and Excel. Preferred: 2 years in corporate, ideally in e-commerce.
  • You will exceed quality targets, manage tickets, provide training as an SME, drive process improvements, execute audit projects, and create operational reports as needed.

Requirements

  • Basic Qualifications
  • * Bachelor's degree
  • * Speak, write, and read fluently in English
  • * Experience with Microsoft Office products and applications
  • * Experience with Excel
  • Preferred Qualifications
  • * Minimum of 2 years corporate experience
  • * Preferred from e-commerce background

Responsibilities

  • Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes.
  • Is an SME on specific business quality processes
  • Training/update/coaching on mapping operations in the capacity of an SME
  • Ticket management (meeting SLAs and responding/resolving tickets)
  • Drive process/system improvements basis ongoing trends/gaps identified
  • Execute on assigned project components of specific audit processes
  • Carries out tactical issue based communications with internal
  • Creates ad-hoc operational reports, status updates on a need basis

FAQs

What is the main responsibility of a Quality Analyst at Amazon?

The main responsibility of a Quality Analyst at Amazon is to validate and audit the accuracy of price inputs and ensure that price errors are fixed in a timely manner.

What qualifications are necessary to apply for this position?

Applicants must have a Bachelor's degree, be fluent in spoken and written English, and have experience with Microsoft Office products and Excel.

What are the preferred qualifications for this role?

The preferred qualifications include a minimum of 2 years of corporate experience, ideally from an e-commerce background.

What type of environment will I be working in?

You will be working in a dynamic, virtual, and global e-Commerce environment without boundaries.

How will the Quality Analyst interact with other teams?

The Quality Analyst will serve as the point of contact for retail and third-party teams worldwide, requiring strong communication skills to liaise with remote teams and senior leaders.

What key performance areas will the Quality Analyst be measured on?

The Quality Analyst will be measured on meeting or exceeding productivity and accuracy targets, serving as a subject matter expert on specific quality processes, managing tickets, driving process improvements, and creating ad-hoc operational reports.

Is there any support for employees with disabilities during the hiring process?

Yes, Amazon provides support for employees with disabilities during the application and hiring process, including accommodations for interviews and onboarding.

What kind of training will be provided to the Quality Analyst?

The Quality Analyst may receive training or coaching on mapping operations in the capacity of a subject matter expert.

Will I be involved in process improvements?

Yes, the Quality Analyst will be expected to drive process and system improvements based on ongoing trends and gaps identified.

What is the company culture like at Amazon?

Amazon's inclusive culture empowers employees to deliver the best results for their customers, fostering an environment of innovation and collaboration.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.