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Quality Analyst - Sinhalese

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ByteDance

11d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
  • Gurgaon

AI generated summary

  • You need attention to detail, data analysis skills, Sinhalese proficiency, resilience, and adaptability. Experience in content moderation or BPO/customer service is preferred.
  • You will conduct daily system audits, analyze errors, review content and appeals, and generate weekly moderation reports to ensure content quality and community safety.

Requirements

  • Minimum Qualifications
  • You pay attention to detail and you are comfortable using data analysis to identify trends.
  • Proficiency in Sinhalese Language
  • Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
  • Your resilience and commitment to self-care to manage the emotional demands of the role.
  • Preferred Qualifications
  • You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment.
  • You possess experience in a BPO / call center/customer service environment

Responsibilities

  • You will perform daily system audits, error analysis, and weekly feedback on moderation quality.
  • You will be responsible for content review to ensure content quality and community ecological security.
  • You will review appeals from moderation teams, and generate weekly blind moderation reports.

FAQs

What is the role of a Quality Analyst - Sinhalese at ByteDance?

The Quality Analyst - Sinhalese is responsible for performing system audits, error analysis, content review for quality assurance, reviewing appeals from moderation teams, and generating reports on moderation quality to ensure community safety and ecological security.

What qualifications are required for this position?

Minimum qualifications include attention to detail, proficiency in the Sinhalese language, the ability to work in a fast-paced environment, and resilience to manage the emotional demands of the role.

Is prior experience necessary for this role?

While not strictly necessary, preferred qualifications include previous experience in a Quality Assurance role within a Content Moderation, Content Quality, or Safety environment, as well as experience in a BPO, call center, or customer service environment.

What type of content will I be reviewing as a Quality Analyst?

You will be interacting with various types of content, including images, videos, and text related to everyday life, as well as content that may involve bullying, hate speech, child safety, self-harm, and harm to others and animals.

Does ByteDance provide support for employee wellbeing in this role?

Yes, ByteDance is committed to the wellbeing of all employees and provides comprehensive programs to promote and support physical and mental wellbeing, as well as resources to help manage the emotional demands of the work.

Will I need to work in a high-pressure environment?

Yes, this role requires you to work in a high-tempo environment and adapt to daily challenges related to content moderation and quality assurance.

What kind of training will I receive for this position?

While the specific details of the training program are not mentioned, ByteDance is likely to provide training that focuses on content moderation policies, quality assurance standards, and emotional resilience strategies due to the nature of the work.

Is this position full-time or part-time?

The job description does not specify, so it would be best to inquire directly about the employment type during the application or interview process.

How does ByteDance approach inclusivity in the workplace?

ByteDance is committed to creating an inclusive environment where employees are valued for their skills, experiences, and unique perspectives, reflecting the diversity of the communities they serve.

Are there opportunities for career growth within this role?

While specific career progression details are not provided, the dynamic and innovative environment at ByteDance generally offers opportunities for learning, growth, and advancement based on performance and contributions.

Technology
Industry
10,001+
Employees
2012
Founded Year

Mission & Purpose

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment and enterprise services - over 2.5bn people interact with ByteDance products including TikTok. Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. We are committed to building a safe, healthy and positive online environment for all our users.