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Quality Assurance Administrator

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  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Hyderabad, +1

Requirements

  • 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Eligible candidate must be a graduate or postgraduate in finance with good understanding of commercial lending business and basic loan documents.
  • 4 plus years of work experience in commercial lending stream
  • Consistent performance w.r.t all key deliverables
  • Training and coaching ability
  • Attention to detail. Proficient in LIQ application
  • Ability to research for information
  • Excellent communication and interpersonal skills.
  • Act as a mentor for new team members in the process
  • Daily basic metrics reporting
  • Understanding of basic commercial loan documents and related clauses.
  • Good computer skills and proficiency with Microsoft applications.
  • Good problem solving and analytical skills.
  • Quick learner and ability to adapt to change.
  • Demonstrate good team player qualities.
  • Flexible to work as per the business requirement.
  • Ability to set priorities, plan and organize key deliverables.
  • Work independently to achieve results within time constraints.
  • Demonstrates/maintains professional conduct under all circumstances
  • Ability to effectively communicate well with US counterparts.
  • Strong analytical skills

Responsibilities

  • Monitor and evaluate the quality of inbound or outbound customer calls
  • Document quality issues and performance measures for management review
  • Oversee a group of service monitors
  • Provide information and assists in the feedback and formal education process of other staff
  • Work closely with both internal and external customers to meet their service needs
  • Act as a subject matter expertise
  • Provide information and assist in the feedback and education to staff

FAQs

What is the primary responsibility of a Quality Assurance Administrator at Wells Fargo?

The primary responsibility is to monitor and evaluate the quality of inbound or outbound customer calls, document quality issues, and assist in the feedback and education process of staff.

What qualifications are required for this position?

A minimum of 2+ years of Quality Assurance experience or equivalent demonstrated through work experience, training, military experience, or education is required.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include being a graduate or postgraduate in finance, having 4+ years of work experience in commercial lending, and demonstrating consistent performance with key deliverables.

What skills are essential for a Quality Assurance Administrator?

Essential skills include attention to detail, excellent communication and interpersonal skills, problem-solving and analytical abilities, and proficiency in Microsoft applications.

Will I need to train and mentor other staff?

Yes, part of the role includes providing information, assisting in feedback, and acting as a mentor for new team members.

Is experience with commercial loan documents necessary?

Yes, a good understanding of basic commercial loan documents and related clauses is part of the essential qualifications.

Are there opportunities for career advancement in this role?

Yes, as a Quality Assurance Administrator, you can develop skills and experience that may lead to further career opportunities within Wells Fargo.

What are the working hours for this position?

The working hours may vary, and flexibility to work according to business requirements is expected.

How does Wells Fargo promote diversity in the workforce?

Wells Fargo is committed to diversity, equity, and inclusion, welcoming applications from all qualified candidates, regardless of various statuses such as race, gender, or disability.

Where can I find information regarding drug and alcohol policies?

Information about the Drug and Alcohol Policy can be found on the Wells Fargo website or by referring to their recruitment and hiring requirements.

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.