FAQs
What is the primary responsibility of a Quality Assurance Administrator at Wells Fargo?
The primary responsibility is to monitor and evaluate the quality of inbound or outbound customer calls, document quality issues, and assist in the feedback and education process of staff.
What qualifications are required for this position?
A minimum of 2+ years of Quality Assurance experience or equivalent demonstrated through work experience, training, military experience, or education is required.
Are there any preferred qualifications for this role?
Yes, preferred qualifications include being a graduate or postgraduate in finance, having 4+ years of work experience in commercial lending, and demonstrating consistent performance with key deliverables.
What skills are essential for a Quality Assurance Administrator?
Essential skills include attention to detail, excellent communication and interpersonal skills, problem-solving and analytical abilities, and proficiency in Microsoft applications.
Will I need to train and mentor other staff?
Yes, part of the role includes providing information, assisting in feedback, and acting as a mentor for new team members.
Is experience with commercial loan documents necessary?
Yes, a good understanding of basic commercial loan documents and related clauses is part of the essential qualifications.
Are there opportunities for career advancement in this role?
Yes, as a Quality Assurance Administrator, you can develop skills and experience that may lead to further career opportunities within Wells Fargo.
What are the working hours for this position?
The working hours may vary, and flexibility to work according to business requirements is expected.
How does Wells Fargo promote diversity in the workforce?
Wells Fargo is committed to diversity, equity, and inclusion, welcoming applications from all qualified candidates, regardless of various statuses such as race, gender, or disability.
Where can I find information regarding drug and alcohol policies?
Information about the Drug and Alcohol Policy can be found on the Wells Fargo website or by referring to their recruitment and hiring requirements.