FAQs
What is the primary responsibility of a Quality Assurance Administrator at Wells Fargo?
The primary responsibility is to monitor and evaluate the quality of inbound or outbound customer calls, document quality issues, oversee service monitors, and provide feedback and education to staff.
What are the required qualifications for the Quality Assurance Administrator position?
The required qualification is a minimum of 2 years of Quality Assurance experience or equivalent demonstrated through work experience, training, military experience, or education.
Is a background in finance necessary for this role?
Yes, it is desired that candidates have a graduate or postgraduate degree in finance, along with a good understanding of commercial lending business and basic loan documents.
Is prior experience in commercial lending required for this position?
Yes, having 4+ years of work experience in the commercial lending stream is a desired qualification.
What type of skills are emphasized for this role?
Essential skills include attention to detail, excellent communication and interpersonal skills, analytical problem-solving abilities, and proficiency in Microsoft applications.
What type of reporting is expected from the Quality Assurance Administrator?
The administrator is expected to perform daily basic metrics reporting.
Will the Quality Assurance Administrator be responsible for training and mentoring others?
Yes, the role involves providing information, assisting in feedback and education to staff, and acting as a mentor for new team members.
How flexible is the work schedule for this position?
The position requires flexibility to work as per business requirements.
How does Wells Fargo value diversity in its hiring process?
Wells Fargo believes in diversity, equity, and inclusion, welcoming applications from all qualified candidates without regard to race, color, gender, national origin, religion, age, sexual orientation, gender identity, or other status protected by applicable law.
Is there a drug and alcohol policy in place at Wells Fargo?
Yes, Wells Fargo maintains a drug-free workplace as part of its Drug and Alcohol Policy.