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Quality Assurance Administrator

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  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Hyderabad, +1

Requirements

  • 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Eligible candidate must be a graduate or postgraduate in finance with good understanding of commercial lending business and basic loan documents.
  • 4 plus years of work experience in commercial lending stream
  • Consistent performance w.r.t all key deliverables
  • Training and coaching ability
  • Attention to detail. Proficient in LIQ application
  • Ability to research for information
  • Excellent communication and interpersonal skills.
  • Act as a mentor for new team members in the process
  • Daily basic metrics reporting
  • Understanding of basic commercial loan documents and related clauses.
  • Good computer skills and proficiency with Microsoft applications.
  • Good problem solving and analytical skills.
  • Quick learner and ability to adapt to change.
  • Demonstrate good team player qualities.
  • Flexible to work as per the business requirement.
  • Ability to set priorities, plan and organize key deliverables.
  • Work independently to achieve results within time constraints.
  • Demonstrates/maintains professional conduct under all circumstances
  • Ability to effectively communicate well with US counterparts.
  • Strong analytical skills

Responsibilities

  • Monitor and evaluate the quality of inbound or outbound customer calls
  • Document quality issues and performance measures for management review
  • Oversee a group of service monitors
  • Provide information and assists in the feedback and formal education process of other staff
  • Work closely with both internal and external customers to meet their service needs
  • Act as a subject matter expertise
  • Provide information and assist in the feedback and education to staff

FAQs

What is the primary responsibility of a Quality Assurance Administrator at Wells Fargo?

The primary responsibility is to monitor and evaluate the quality of inbound or outbound customer calls, document quality issues, oversee service monitors, and provide feedback and education to staff.

What are the required qualifications for the Quality Assurance Administrator position?

The required qualification is a minimum of 2 years of Quality Assurance experience or equivalent demonstrated through work experience, training, military experience, or education.

Is a background in finance necessary for this role?

Yes, it is desired that candidates have a graduate or postgraduate degree in finance, along with a good understanding of commercial lending business and basic loan documents.

Is prior experience in commercial lending required for this position?

Yes, having 4+ years of work experience in the commercial lending stream is a desired qualification.

What type of skills are emphasized for this role?

Essential skills include attention to detail, excellent communication and interpersonal skills, analytical problem-solving abilities, and proficiency in Microsoft applications.

What type of reporting is expected from the Quality Assurance Administrator?

The administrator is expected to perform daily basic metrics reporting.

Will the Quality Assurance Administrator be responsible for training and mentoring others?

Yes, the role involves providing information, assisting in feedback and education to staff, and acting as a mentor for new team members.

How flexible is the work schedule for this position?

The position requires flexibility to work as per business requirements.

How does Wells Fargo value diversity in its hiring process?

Wells Fargo believes in diversity, equity, and inclusion, welcoming applications from all qualified candidates without regard to race, color, gender, national origin, religion, age, sexual orientation, gender identity, or other status protected by applicable law.

Is there a drug and alcohol policy in place at Wells Fargo?

Yes, Wells Fargo maintains a drug-free workplace as part of its Drug and Alcohol Policy.

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.