FAQs
What is the primary responsibility of the Quality Assurance Administrator at Wells Fargo?
The primary responsibility is to monitor and evaluate the quality of inbound or outbound customer calls and document quality issues for management review.
How many years of experience are required for this position?
A minimum of 2 years of Quality Assurance experience is required, or equivalent demonstrated through work experience, training, military experience, or education.
What skills are desired for this role?
Desired skills include excellent communication skills, a strong understanding of the mortgage domain (Retail), keen observation skills, basic analytical skills, and good problem-solving abilities.
Is flexibility in working hours required for this job?
Yes, flexibility for night shifts is required for this position.
Will the Quality Assurance Administrator work independently?
Yes, the role requires the ability to work independently with minimal supervision while processing multiple critical work items.
How does Wells Fargo view diversity in the workplace?
Wells Fargo values diversity, equity, and inclusion and welcomes applications from all qualified candidates, regardless of race, color, gender, national origin, and other protected characteristics.
Are there opportunities for professional growth in this role?
Yes, the role involves recommending operational improvements and suggesting best practices, which can contribute to professional development.
What should a candidate do if they require disability accommodations during the application or interview process?
Applicants can request medical accommodations by visiting Disability Inclusion at Wells Fargo.
Does Wells Fargo have a drug-free workplace policy?
Yes, Wells Fargo maintains a drug-free workplace as outlined in their Drug and Alcohol Policy.
Is it necessary to act as a subject matter expert in this role?
Yes, the Quality Assurance Administrator is expected to act as a subject matter expert and provide guidance to team members.