Quality Assurance Analyst

Lendable

2mo ago

Job
Full-time
Entry & Junior Level
Banking & Finance
London
Quick Apply

AI generated summary

You need a top-tier degree or 2+ years in customer service in finance, focused on quality, team-oriented, detail-oriented, data-savvy, organized, and compliance-aware.
You monitor team performance, analyze issues, improve procedures, develop test plans, execute cases, track issues, present data, and support investigations.

Requirements

A graduate with top tier University degree (in English, Law, Finance or similar) or 2+ years of experience in a Customer Service oriented role (preferably in financial services/ fintech)
Previous QA experience is desirable but not essential
You are focused on quality and customer service
You can work well as part of a team; decisive; goal-oriented; proactive
You have sound working knowledge of MS Word, Excel, SQL (desirable but not essential) and experience in task/process-based evaluation
You are organised and with an exceptional attention to detail
Data-oriented; demonstrable experience working with or analysing complex data sets
Compliance; experience ensuring company policies adhere to regulatory frameworks, e.g. FCA guidelines (desired but not essential)

Responsibilities

Monitoring the operations team’s performance
Identifying, analysing, and documenting issues and highlighting possible resolutions
Analysing current procedures and improving quality
Analysing set out criteria, developing test plan strategies, creating and executing test cases, tracking issues and reporting results
Presenting data in a consumable format to colleagues of all levels
Monitoring reporting outcomes Call/Email monitoring to support investigations and analysis
Reactive tasks according to business risk changes

Application Process

A quick phone call with our Talent team
A short exercise to complete in your own time
A final interview where you'll get to meet the team!

FAQs

What is the main focus of the Quality Assurance Analyst role at Lendable?

The main focus of the QA Analyst role at Lendable is to ensure exceptional customer service by upholding company standards, regulatory compliance, and identifying any emerging trends or issues.

Lendable

Bringing consumer finance into the digital world

Finance

Industry

51-200

Employees

2014

Founded Year

Mission & Purpose

Lendable is a lending platform that makes borrowing money effortless. Using technology, we have trimmed the fat from the traditional loan application process. The result allows us to make an instant decision, offer personalised rates, and transfer funds within minutes. We look beyond applicants' credit score, offering loans to people with less-than-perfect credit histories, and charging them less than banks. This way, we provide fair rates to a wider range of borrowers. Once customers have accepted our quote, we deposit their loan within minutes. Because our technology is brand new. Unlike banks, who use huge systems built at a time when the world was different. The internet has made commerce faster, cheaper and safer. Time for finance to step up.