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Quality Assurance Analyst

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Lendable

12d ago

  • Job
    Full-time
    Entry Level / Graduate - Junior (1-2 years)
  • Banking & Finance
  • London
  • Quick Apply

AI generated summary

  • You need a top-tier degree or 2+ years in customer service in finance, focused on quality, team-oriented, detail-oriented, data-savvy, organized, and compliance-aware.
  • You monitor team performance, analyze issues, improve procedures, develop test plans, execute cases, track issues, present data, and support investigations.

Requirements

  • A graduate with top tier University degree (in English, Law, Finance or similar) or 2+ years of experience in a Customer Service oriented role (preferably in financial services/ fintech)
  • Previous QA experience is desirable but not essential
  • You are focused on quality and customer service
  • You can work well as part of a team; decisive; goal-oriented; proactive
  • You have sound working knowledge of MS Word, Excel, SQL (desirable but not essential) and experience in task/process-based evaluation
  • You are organised and with an exceptional attention to detail
  • Data-oriented; demonstrable experience working with or analysing complex data sets
  • Compliance; experience ensuring company policies adhere to regulatory frameworks, e.g. FCA guidelines (desired but not essential)

Responsibilities

  • Monitoring the operations team’s performance
  • Identifying, analysing, and documenting issues and highlighting possible resolutions
  • Analysing current procedures and improving quality
  • Analysing set out criteria, developing test plan strategies, creating and executing test cases, tracking issues and reporting results
  • Presenting data in a consumable format to colleagues of all levels
  • Monitoring reporting outcomes Call/Email monitoring to support investigations and analysis
  • Reactive tasks according to business risk changes

Application Process

  • A quick phone call with our Talent team
  • A short exercise to complete in your own time
  • A final interview where you'll get to meet the team!

FAQs

What is the main focus of the Quality Assurance Analyst role at Lendable?

The main focus of the QA Analyst role at Lendable is to ensure exceptional customer service by upholding company standards, regulatory compliance, and identifying any emerging trends or issues.

Bringing consumer finance into the digital world

Finance
Industry
51-200
Employees
2014
Founded Year

Mission & Purpose

Lendable is a lending platform that makes borrowing money effortless. Using technology, we have trimmed the fat from the traditional loan application process. The result allows us to make an instant decision, offer personalised rates, and transfer funds within minutes. We look beyond applicants'​ credit score, offering loans to people with less-than-perfect credit histories, and charging them less than banks. This way, we provide fair rates to a wider range of borrowers. Once customers have accepted our quote, we deposit their loan within minutes. Because our technology is brand new. Unlike banks, who use huge systems built at a time when the world was different. The internet has made commerce faster, cheaper and safer. Time for finance to step up.