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Quality Auditor with Chinese , Audits and Insights Team - RCO EU

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Amazon

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Data
  • Cork

AI generated summary

  • You must be proficient in English and Chinese, skilled in Excel, knowledgeable in product compliance, have regulatory experience, and possess KYC and auditing framework expertise.
  • You will conduct audits, analyze transaction data, identify process deviations and fraud patterns, communicate findings, engage with stakeholders, and drive quality improvement projects.

Requirements

  • Proficiency in English and Chinese with an ability to compose grammatically correct, concise and accurate written responses.
  • Experience working with Microsoft Office, especially Excel.
  • Knowledge of consumer product compliance processes and regulations
  • Experience in regulatory compliance management with government agencies
  • Experience in data-driven business operations processes
  • Experience in KYC and auditing frameworks

Responsibilities

  • Research and evaluate the facts surrounding the transactions, Identify process deviations with respect to program level defects by conducting audits.
  • Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.
  • Communicate with external customers, financial institutions via phone and/or email during the audit process. (Applicable as per the Investigation SOP).
  • A keen eye to identify new MO/ Fraud patterns and provide analysis on process adherence and risk involved in the processes and succinctly communicate trends and actionable solutions to QA leadership and Operational stakeholders.
  • Provide training need analysis to management and training team for individuals/team/site in order to address knowledge gaps.
  • Engage with global stakeholders and peers, and drive Calibration efforts across sites.
  • Projects & Kaizen: Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
  • Drive projects on automation to reduce QA manual efforts and improve QA yields.
  • Good process acumen to develop strategic policies to ensure to invent and simplify the process further.
  • Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
  • Take proactive ownership when identifying process gaps/ defects – if the process is owned by another department take the lead in identifying, communicating and helping the owning team to resolve the gap/issue.
  • Take ownership of self-development and ensure regular connect with Learning & Development teams for individual growth.

FAQs

What languages are required for this position?

Proficiency in English and Chinese is required, with an ability to compose grammatically correct, concise, and accurate written responses.

What software skills are necessary for the role?

Experience working with Microsoft Office, especially Excel, is necessary for this role.

What are the primary responsibilities of the Quality Auditor?

The Quality Auditor will be responsible for auditing program-level defects, analyzing and reporting on defect data and trends, driving projects and initiatives, collating quality data, and providing quality updates to the leadership team.

What kind of auditing will the team conduct?

The Audit and Insights team audits Seller registration, verification, and compliance checks for different marketplaces.

Is experience in regulatory compliance management preferred?

Yes, experience in regulatory compliance management with government agencies is preferred.

Are there opportunities for personal development in this role?

Yes, taking ownership of self-development is encouraged, and regular connections with Learning & Development teams for individual growth are expected.

Does the role involve communication with external stakeholders?

Yes, the Auditor will communicate with external customers and financial institutions via phone and/or email during the audit process.

Are there any specific methodologies that the Auditor should be familiar with?

Yes, familiarity with sampling methodologies is essential to ensure the correct number of investigation audits are performed.

Does Amazon promote a diverse and inclusive workplace?

Yes, Amazon is committed to a diverse and inclusive workplace and does not discriminate based on legally protected statuses.

What kind of analysis will the Auditor be expected to perform?

The Auditor is expected to produce daily, weekly, and monthly analyses and reports on defect trends and root causes, as well as perform data-mining and analysis to support programs and identify new metrics for quality improvements.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.