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Quality Conformance Manager

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  • Job
    Junior, Mid & Senior Level


Reference number



A Civil Service Pension with an average employer contribution of 27%

Job grade

Executive Officer

Contract type


Business area

MOD - Air

Type of role

Business Management and Improvement

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available




    About the job


    Things you need to know

    Apply and further information


Lyneham, South West England, SN15 4XX

About the job

Job summary

The Site Quality Conformance Officer (SQCM), is responsible to MOD St Athan Quality System Owner (QSO), through OC SHSE&Q and the Quality System Manager (QSM), for the overall coordination of the Quality Management System (QMS) at MOD Lyneham, following the guidance laid out in Chap 11.1 of the MAM-P and the directives detailed in AP100C-10 . They are to maintain support to, but not include those specific areas managed and coordinated by the No 4SoTT Quality Manager (QM). In general terms, as part of the Unit Safety and Assurance Cell (USAC), you are to act as the Focal Point (FP) and a conduit for all matters relating to operational Quality Assurance at MOD St Athan.

This position is advertised at 37 hours per week.

Job description

Acting as the Quality System Coordinator (QSC) as required by Order 4.0C of AP100C-10; further details of SQCM and QSC responsibilities as appropriate to MOD St Athan are defined in the Unit Quality Manual[1]. Maintaining a QMS at MOD St Athan on behalf of the MOD St Athan QSO iaw Order 2.0 of AP100C-102 as appropriate to the MOD St Athan task and Mission.[

The creation of a quality audit plan with the approval of, and in liaison with the QSM, designed to maintain and continually improve the standards and practices at MOD St Athan as required by Order 2.0 of AP100C-102 and as detailed in the UQM[1].

Coordinating and managing Quality Audit records and reports for presentation to the appropriate QSO for his scrutiny and comment iaw Chap 11.1 of MAM-P1. Any outstanding actions required by the QSO are to be followed through to a satisfactory conclusion.

Providing advice and guidance to customers on quality issues and the promotion of quality awareness at MOD St Athan. This is to include the coordination and following up internal and external Quality Occurrence Reports (QORs) as required by MAM-P1.

Acting as the Focal Point (FP) for all MOD St Athan operational Quality Training as required by Order 5.0 of the AP100C-102 and maintaining currency of personal training requirements for the post of the SQCM; this being Q-Gen-QAS together with X-700 and X-701 qualifications as required by the AP100C-102 Order 5.0.

Planning in Task Audits (TA) and Task Assurance Audits (TAA) when requested to do so by the QSO, the QSM or Sqn Cdrs the UCM4

Person specification

The successful candidate will be prepared to attend the QMS Audity Skill Course and the Audit Practioner course.


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Working Together
  • Communicating and Influencing
  • Seeing the Big Picture


Alongside your salary of £28,300, Ministry of Defence contributes £7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Free parking
  • Free gym use

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Candidates are to apply online. Sift will take place in MOD Lynham week commencing 22 Jul 24.

At sift, you will be assessed against the following Success Profiles Behaviours:

  • Changing and Improving
  • Making Effective Decisions
  • Working Together
  • Communicating and Influencing

At interview, you will be assessed against the following Success Profiles Behaviours:

  • Changing and Improving
  • Making Effective Decisions
  • Working Together
  • Communicating and Influencing
  • Seeing the Big Picture

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    Lynne Horne
    Email :

Recruitment team

    Email :

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

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Defence & Aerospace

Mission & Purpose

We protect the security, independence and interests of the United Kingdom at home and abroad. We work with our allies and partners whenever possible. Our aim is to ensure that the UK’s Armed Forces have the training, equipment and support necessary for their work, and that we keep within budget. Our priorities 2015 to 2020 are to: protect our people project our global influence promote our prosperity maintain a strategic base and integrated global support network, and manage the Department of State