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Quality Service Associate

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Amazon

14d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Software Engineering
  • Chennai

AI generated summary

  • You need a bachelor's degree, knowledge of QA methodologies and tools, and experience testing consumer devices.
  • You will execute test cases, report bugs, perform regression testing, capture data, communicate issues, and manage test case clarifications according to SLAs.

Requirements

  • Bachelor's degree
  • Knowledge of QA methodology and tools
  • Experience with testing consumer devices

Responsibilities

  • QSA's primary responsibility is to execute test case instructions and report discrepancies. He/she is also responsible for successful and on time delivery of results.
  • Execute test cases prepared for testing software builds
  • Perform test case execution and report bugs accurately
  • Understand testing procedures and guidelines for new builds/releases
  • Perform regression and repetitive testing exercises to qualify builds without compromising on quality
  • Use software tools for data capture on a daily basis
  • Be comfortable with capturing results, communicating and escalating failures and providing individual status reports
  • Raise all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLAs

FAQs

What qualifications are required for the Quality Service Associate position?

A Bachelor's degree is required for the Quality Service Associate position.

What is the primary responsibility of a Quality Service Associate?

The primary responsibility of a Quality Service Associate is to execute test case instructions and report discrepancies, ensuring successful and timely delivery of results.

What kind of experience is preferred for this role?

Experience with testing consumer devices is preferred for this role.

What types of testing will a Quality Service Associate perform?

A Quality Service Associate will perform test case execution, regression testing, and repetitive testing exercises to qualify software builds.

How should a Quality Service Associate communicate any issues found during testing?

A Quality Service Associate should communicate and escalate failures, as well as provide individual status reports, to ensure issues are addressed promptly.

Are there any specific tools or methods that need to be used by the Quality Service Associate?

Yes, the Quality Service Associate is expected to use software tools for data capture on a daily basis and understand QA methodology and tools.

Is there any support provided for individuals with disabilities during the application process?

Yes, Amazon provides accommodations for individuals with disabilities during the application and hiring process, including support for interviews and onboarding. More information can be found on their accommodations webpage.

Will the Quality Service Associate be responsible for raising doubts or failures during the testing process?

Yes, the Quality Service Associate must raise all failures or doubts related to the execution of test cases in the clarification portal and ensure they are closed as per the SLAs.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.