FAQs
What is the primary role of a Quality Specialist at Amazon?
The primary role of a Quality Specialist is to validate and audit the accuracy of price inputs, working with multiple stakeholders to fix price errors in a timely manner.
What qualifications are required for this position?
A Bachelor's degree is required for this position.
Is experience with SQL required for this role?
While knowledge of SQL is preferred, it is not explicitly required as a basic qualification.
What tools do Quality Specialists at Amazon use?
Quality Specialists utilize Microsoft Office products and applications as part of their daily tasks.
What key performance areas are monitored for this role?
Key performance areas include meeting productivity and accuracy targets, being a subject matter expert (SME) on business quality processes, and managing ticket resolution in accordance with service level agreements (SLAs).
Will a Quality Specialist need to communicate with remote teams?
Yes, the role requires comfortable and confident communication with remote teams and senior leaders globally.
What type of environment does Amazon offer for this role?
Amazon offers a dynamic environment that encourages solving complex business problems using technology and driving innovation.
Is training or coaching experience necessary for this position?
Yes, the Quality Specialist will be responsible for training, updating, and coaching others in specific business quality processes as a subject matter expert.
What is expected in terms of process improvement for this role?
The Quality Specialist is expected to drive process and system improvements based on ongoing trends and gaps identified.
How does Amazon support inclusivity in the workplace?
Amazon's inclusive culture empowers employees to deliver the best results for customers, and accommodations are available for individuals with disabilities during the application and hiring process.