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Quantitative Analytics Associate - Voice Product Analytics

  • Job
    Full-time
    Mid Level
  • Data
  • Wilmington

AI generated summary

  • You need 3+ years experience with a quantitative background, Agile methodology skills, data analytics tools, AWS knowledge, coding ability, and strong communication/presentation skills for this role.
  • You will support Ops stakeholders, analyze customer interactions & events, develop performance metrics, lead analytics projects, create dashboards, and present insights to executives.

Requirements

  • Required qualifications, capabilities, and skills:
  • 3+ years of related experience
  • Bachelor's degree in a quantitative or related field or Graduate degree in a related field preferred
  • Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology
  • Hands-on experience with standard data analytics tools and technologies including SQL and Alteryx
  • Previous experience with MS Excel and PowerPoint
  • Familiarity with AWS, data mining, statistical modeling, machine learning and other advanced analytics methods
  • Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred
  • Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills
  • Preferred qualifications, capabilities, and skills:
  • Hands-on experience with standard data analytics tools and technologies such as R, Python, Tableau, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta)

Responsibilities

  • Support & lead partnerships with key Ops stakeholders and Ops Product groups with strong understanding of business drivers, underlying data and processes
  • Support demand mitigation programs by providing data and analytics leadership across the servicing organization
  • Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance.
  • Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points
  • Contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
  • Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role
  • Support the creation of dashboards and visualizations to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics

FAQs

What are the key responsibilities of a Quantitative Analytics Associate - Voice Product Analytics?

The key responsibilities include supporting and leading partnerships with key Ops stakeholders and Ops Product groups, providing data and analytics leadership across the servicing organization, leading development and reporting of Ops performance metrics & KPIs, analyzing customer interactions across various channels, contributing to business cases and test designs, preparing and delivering presentations summarizing insights, and supporting the creation of dashboards and visualizations.

What qualifications and skills are required for this position?

Required qualifications include 3+ years of related experience, a Bachelor's degree in a quantitative or related field (Graduate degree preferred), experience with Agile methodology, hands-on experience with data analytics tools like SQL and Alteryx, familiarity with AWS, statistical modeling, and strong communication and presentation skills. Preferred qualifications include experience with tools like R, Python, Tableau, Hadoop, and more.

What is the focus of the Voice Product Analytics team?

The focus of the Voice Product Analytics team is on deriving insights about customer journeys across voice and digital channels, developing and implementing strategies to improve customer experience, reducing operating expenses for Ops Product Groups, and working collaboratively with all functional teams across Operations and Strategic and Analytics teams.

How do you measure the impact of implemented products?

The impact of implemented products is measured through the creation of dashboards and visualizations to track key metrics, provide management with self-service tools to explore and report on trends, and analyzing program performance to derive insights that inform future customer strategies.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.