FAQs
What is the job title for this position?
The job title is Quereinstieg (m/w/d) Flixbus Shop.
Where is the job located?
The job is located at the Berliner ZOB (Zentraler Omnibusbahnhof).
Is this position available in full-time and part-time?
Yes, the position is available in both full-time (40 hours/week) and part-time (20-30 hours/week) formats.
What types of benefits are offered to employees?
Employees receive a secure workplace, paid training, vacation days, and discounts on travel and gym memberships, among other benefits.
How many vacation days do employees receive?
Employees receive 30 vacation days based on a 5-day work week.
What qualifications or skills are required for this role?
Candidates should be friendly, reliable, service- and solution-oriented, with good PC and email skills, very good German, and some good English language skills.
Is previous experience in retail or customer service beneficial for this role?
Yes, previous experience in retail, at airports, or in general customer service is considered a plus.
What kind of training does the company provide?
The company offers paid on-the-job training and extensive learning and development opportunities.
Does the position involve direct customer interaction?
Yes, the role involves advising and assisting customers in the shop and selling tickets.
Are there opportunities for language learning?
Yes, the company offers various language learning programs and internal mentorship initiatives.
How does the company support employee well-being?
Employees have access to unlimited free health and coaching sessions through OpenUp.
Is teamwork emphasized in the work environment?
Yes, the company promotes a positive and supportive work environment with a strong team spirit.
Can you provide more information about the type of customers the role will interact with?
The role involves interacting with travelers and customers looking to purchase tickets and seeking information about services.
What are the key responsibilities in this position?
Responsibilities include advising customers, selling tickets, ensuring smooth operations before bus departures, coordinating passengers, and providing an excellent customer experience.