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R&D IT Support Specialist and Administrator (d/f/m)

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Henkel

23d ago

  • Job
    Full-time
    Junior Level
  • Research & Development
    IT & Cybersecurity
  • Düsseldorf

AI generated summary

  • You need vocational IT training, 1-2 years' experience, interest in trends, programming knowledge (e.g., .NET, C#), certifications a plus, and good English/German communication skills.
  • You will manage lab equipment lifecycle, support automation projects, handle IT orders, maintain network infrastructure, provide first-level IT support, and facilitate communication among colleagues.

Requirements

  • Vocational training (e.g., IT Specialist for System Integration) with 1-2 years of relevant job experience
  • A strong interest in the latest industry trends, coupled with an analytical, detail-oriented mindset and a desire to help others
  • First programming experience (e.g., .NET, C# or SQL) beneficial
  • Any relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate) considered a plus
  • Good communication skills in English and German, with the patience, compassion, and technical understanding needed to guide a diverse user base

Responsibilities

  • Attend to the complete asset lifecycle for automated lab equipment, from assessing hardware upgrades and licenses to initiating vendor updates and coordinating with project managers
  • Contribute to automation projects by assisting with hardware specifications, coordinating network setups with specialists, and supporting implementation and issue resolution
  • Facilitate hardware and software orders, both internally and externally, aligning them with our evolving business needs
  • Shape and maintain the R&D lab network infrastructure, collaborating closely with IT and R&D teams
  • Provide first-level IT-support for measurement devices, connected PCs, and scientific/lab equipment, as well as handle MS SharePoint administration, O365-related issues, and user access rights
  • Act as a community manager, ensuring open communication channels and giving assistance to colleagues

FAQs

What is the primary role of the R&D IT Support Specialist and Administrator?

The primary role involves ensuring the seamless operation of automated lab systems, network infrastructure, and digital tools, while providing IT support to global teams in the R&D environment.

What qualifications are required for this position?

A vocational training (e.g., IT Specialist for System Integration) with 1-2 years of relevant job experience is required, along with a strong interest in industry trends and some programming experience beneficial.

Are there any specific technical skills needed for this job?

Yes, candidates should have first programming experience (e.g., .NET, C# or SQL), and it is beneficial to possess relevant certifications such as CompTIA A+ or Microsoft 365 Certified: Endpoint Administrator Associate.

What languages should candidates be proficient in?

Candidates should have good communication skills in both English and German.

What type of support will the R&D IT Support Specialist provide?

The specialist will provide first-level IT support for measurement devices, connected PCs, scientific/lab equipment, as well as handle issues related to MS SharePoint administration and O365.

Are there opportunities for growth within the company?

Yes, there are diverse national and international growth opportunities available at Henkel.

What benefits are offered to employees?

Employees enjoy flexible working hours, health and preventive care programs, gender-neutral parental leave, employee share plans, a fully financed company pension plan, and mobility offers.

How does Henkel view diversity and inclusion in the workplace?

Henkel believes that the uniqueness of all employees is a strength, and welcomes applications from individuals of different genders, origins, cultures, religions, sexual orientations, generations, and disabilities.

What should I do if I require accommodations during the interview process?

You should inform the company of any specific accommodations or adjustments needed, and they will do their best to accommodate your requests.

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Henkel

Leading with our innovations, brands and technologies. We are: Pioneers at heart for the good of generations.

Manufacturing & Electronics
Industry
10,001+
Employees
1876
Founded Year

Mission & Purpose

Henkel operates worldwide with leading innovations, brands and technologies in two business areas: Adhesive Technologies and Consumer Brands. Founded in 1876, Henkel looks back on more than 145 years of success. The company holds leading positions with its two business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies such as Persil, Schwarzkopf and Loctite. Henkel, headquartered in Düsseldorf / Germany, counts among the most internationally aligned German-based companies in the global marketplace. Our company purpose expresses what unites us all at Henkel: Pioneers at heart for the good of generations. We are a diverse team of more than 50,000 colleagues worldwide, striving to enrich and improve life every day through our products, services, and solutions. Our Purpose is built from our roots and carries a long-standing legacy of innovation, responsibility, and sustainability into the future. Our shared values and Leadership Commitments guide our decisions and actions every day.