FAQs
What is the primary responsibility of an RCU FRM Team Member?
The primary responsibility is the detection and prevention of fraud on Mobile Banking, Net Banking, and UPI transactions to minimize financial losses.
What tools will I need to use for fraud detection?
You will need to utilize fraud monitoring systems and tools optimally for real-time transaction monitoring.
What kind of experience is required for this position?
A minimum of 1 year of experience in a similar role is required.
What educational qualifications are necessary for this job?
A graduate degree with good academic performance is required.
What skills are important for this role?
Important skills include good communication and interaction skills, logical and analytical skills, and knowledge of MS-Office, especially Excel.
Will there be a need to work in shifts?
Yes, you will need to work in shifts for monitoring real-time transactions.
What is involved in the out calling process?
The out calling process involves real-time calling to cardholders for confirmation of transactions and blocking their cards instantly if necessary.
What kind of reports or MIS will I be responsible for preparing?
You will be responsible for preparing various Management Information System (MIS) reports such as daily trackers, monthly MIS, and team activity reports.
How important is coordination with other departments in this role?
Coordination with various other departments is essential for effective fraud detection and prevention.
Is there a deadline for responding to emails from branches?
Yes, there is a turnaround time (TAT) for actioning emails sent by branches.