FAQs
What are the primary responsibilities of the RCU FRM Team Member position?
The primary responsibilities include detecting and preventing fraud on Mobile banking/Net Banking and UPI transactions, monitoring transactions in real-time, calling cardholders to confirm transactions, preparing various Management Information System (MIS) reports, and acting on emails sent by branches.
What qualifications are required for this role?
A minimum of 1 year of experience in a similar role and a graduate degree with good academic performance are required.
What skills are essential for the RCU FRM Team Member position?
Essential skills include good communication and interaction skills, logical and analytical abilities, and knowledge of MS-Office, particularly Excel.
Will I need to work shifts in this role?
Yes, the position requires working in shifts for real-time transaction monitoring.
How is the performance tracked in this role?
Performance is tracked through the preparation of various MIS reports, including daily, weekly, and monthly updates on team activities and transaction monitoring.
What does 'real-time out calling' involve?
Real-time out calling involves contacting cardholders on alerted transactions to confirm their legitimacy and potentially blocking cards if fraud is suspected.
What does 'hot-listing' mean in the context of this job?
Hot-listing refers to the immediate deactivation of a debit card suspected of fraud and raising a request for its replacement.
How is teamwork and coordination emphasized in this role?
The RCU FRM Team Member will need to coordinate with various other departments to ensure effective fraud prevention and response measures are implemented.
What are the reporting requirements for this position?
The team member will be responsible for preparing and updating various MIS reports, which includes maintaining a daily tracker and collating monthly activity reports.
What is the expected response time for actioning emails from branches?
Email actioning must be completed within a specified turnaround time (TAT) to ensure timely responses to branch communications.