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Reactive Sales Executive

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Marriott International

14d ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Hospitality & Retail
  • Dublin

AI generated summary

  • You need a warm demeanor, team-first attitude, attention to detail, a high school diploma or G.E.D., and 2 years of related work experience. No supervisory experience or certification required.
  • You will resolve guest issues, maximize revenue through sales techniques, process reservations, and maintain positive relationships while adhering to company standards and policies.

Requirements

  • - A warm, people-oriented demeanor
  • - A team-first attitude
  • - A gift for paying attention to the smallest details
  • - Education: High school diploma or G.E.D. equivalent
  • - Related Work Experience: At least 2 years of related work experience
  • - Supervisory Experience: No supervisory experience
  • - License or Certification: None

Responsibilities

  • Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
  • Determine and give complimentaries to guests as gifts for their patronage.
  • Promote awareness of brand image internally and externally.
  • Process requests for redeeming Marriott Rewards points.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Enter Marriott Rewards information into appropriate software when taking guest reservations.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Perform general office duties to support Sales & Marketing.
  • Assist management in training and motivating employees; serve as a role model.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Reactive Sales Executive.

Where is this position located?

This position is located at The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Dublin, Ireland.

Is this position full-time or part-time?

This position is a full-time role.

Do we offer any travel discounts for employees?

Yes, we offer worldwide associate travel discounts.

What kind of education is preferred for this role?

A high school diploma or G.E.D. equivalent is preferred for this role.

Is supervisory experience required for this position?

No supervisory experience is required for this position.

What are some of the key responsibilities of the Reactive Sales Executive?

Key responsibilities include processing guest requests, maximizing revenue through sales techniques, and maintaining positive relationships with guests and team members.

Are there any specific qualities the company is looking for in a candidate?

Yes, the company is looking for a warm, people-oriented demeanor, a team-first attitude, and a gift for paying attention to detail.

What benefits does this position offer?

Benefits include health insurance, a company pension, travel discounts, learning and development opportunities, and employee recognition programs, among others.

Does this job require any certifications or licenses?

No, there are no specific certifications or licenses required for this position.

What type of work experience is needed for this role?

At least 2 years of related work experience is needed for this role.

Are there opportunities for learning and development in this position?

Yes, there are learning and development opportunities available for employees.

What does the company believe regarding workforce diversity?

The company is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.