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Reception/ Administrator

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London North West Healthcare NHS Trust

28d ago

  • Job
    Full-time
    Junior & Mid Level
  • Healthcare

AI generated summary

  • You need strong communication skills, experience in administration, efficient appointment booking, and the ability to process patient data while ensuring confidentiality and compliance.
  • You will provide administrative support, manage appointments, communicate professionally, ensure data accuracy, and assist in patient-focused services while adhering to governance policies.

Requirements

  • Work as part of the Multi-disciplinary team, providing an efficient administrative service
  • Complete admin duties as required
  • Booking Cardiology diagnostic appointments
  • File documents according to Information Governance policy
  • Communicate with patients, visitors and staff in a professional and courteous manner
  • Communicate effectively using all available forms of communication
  • Support the Managers and Team leaders in developing a patient focused service
  • Book outpatient/ diagnostic appointments
  • Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
  • Ensure all patient information is complete and up to date on the Trust PAS
  • Identify, investigate and correct PAS discrepancies
  • Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
  • Be a calm, supportive, flexible and adaptable member of the team
  • Deal with all enquiries in a professional and co-operative manner
  • Respond politely but firmly with people behaving antisocially and report any verbal abuse
  • Redirect queries to the appropriate person using available information and initiative and send messages via email where possible.
  • Provide non-clinical advice and guidance regarding appointments
  • Process patient data and appointments using the Trust Patient Access System (PAS)
  • Treat patients and their information/data with tact, discretion and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act
  • Redistribute and file appropriate documents according to Information Governance policy
  • Complete own day-to-day tasks promptly and efficiently and prioritise work without need for direct supervision
  • Be a proactive problem solver and encourage team-wide problem solving

Responsibilities

  • Work as part of the Multi-disciplinary team, providing an efficient administrative service
  • Complete admin duties as required
  • Booking Cardiology diagnostic appointments
  • File documents according to Information Governance policy
  • Communicate with patients, visitors and staff in a professional and courteous manner
  • Communicate effectively using all available forms of communication
  • Support the Managers and Team leaders in developing a patient focused service
  • Book outpatient/ diagnostic appointments
  • Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
  • Ensure all patient information is complete and up to date on the Trust PAS
  • Identify, investigate and correct PAS discrepancies
  • Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
  • Be a calm, supportive, flexible and adaptable member of the team
  • Deal with all enquiries in a professional and co-operative manner
  • Respond politely but firmly with people behaving antisocially and report any verbal abuse
  • Redirect queries to the appropriate person using available information and initiative and send messages via email where possible.
  • Provide non-clinical advice and guidance regarding appointments
  • Process patient data and appointments using the Trust Patient Access System (PAS)
  • Treat patients and their information/data with tact, discretion and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act
  • Redistribute and file appropriate documents according to Information Governance policy
  • Complete own day-to-day tasks promptly and efficiently and prioritise work without need for direct supervision
  • Be a proactive problem solver and encourage team-wide problem solving

FAQs

What are the primary responsibilities of the Reception/Administrator role?

The primary responsibilities include providing an efficient administrative service, booking cardiology diagnostic appointments, filing documents according to Information Governance policy, communicating with patients and staff, and analyzing patient pathways vs outcomes.

Is previous experience in a healthcare setting required for this position?

While not explicitly stated, previous experience in a healthcare setting may be beneficial due to the specific duties related to patient administration and communication.

What type of communication skills are necessary for this role?

Excellent written and verbal communication and interpersonal skills are necessary to interact effectively with patients, their carers, visitors, and staff.

How do you handle inquiries from patients or visitors?

All inquiries should be dealt with in a professional and cooperative manner, using effective communication to provide non-clinical advice and guidance regarding appointments.

What software or systems will I be using in this role?

You will be using the Trust Patient Access System (PAS) to process patient data and appointments.

What is the approach to handling difficult situations or antisocial behavior?

You should respond politely but firmly to individuals behaving antisocially and report any incidents of verbal abuse as per the established protocols.

Are there opportunities for professional development in this position?

Yes, there may be opportunities to support managers and team leaders in developing patient-focused services, which could lead to professional growth.

What type of environment can I expect to work in?

You can expect to work in a busy healthcare environment as part of a multi-disciplinary team dedicated to providing quality patient care.

How do you prioritize tasks in this role?

You are expected to complete day-to-day tasks promptly and efficiently, prioritizing work without the need for direct supervision.

Who can I contact for more information about the position?

For further details or informal visits, you can contact Rachael Sibley, the Diagnostic Team Leader, at Rachael.Sibley@NHS.net or by phone at 07970312353.

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London North West Healthcare NHS Trust

We are #teamLNWH. We care for the lovely people of Brent, Ealing, Harrow, and beyond.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

London North West University Healthcare NHS Trust provides a broad range of healthcare services across North West London. Their mission is to offer high-quality, patient-centered care through their hospitals and community services, including acute, elective, and emergency care. They aim to enhance health outcomes by integrating clinical care with research and education, striving for excellence in all aspects of patient care and service delivery.