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Receptionist

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Mersey Care NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Healthcare
  • Liverpool

AI generated summary

  • You must be customer-focused with strong communication and organizational skills, able to prioritize tasks, work independently, maintain confidentiality, and cover shifts across all sites.
  • You will cover absences, provide reception and admin support, uphold confidentiality, promote patient satisfaction, and participate in training programs to ensure smooth operations.

Requirements

  • They will be customer focused and provide a comprehensive service.
  • Communication and organisational skills are essential.
  • They must have excellent inter personal skills, and be able to organise and prioritise their work schedule.
  • They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality.
  • Previous experience is desirable.
  • They must also be willing to work across all sites as required.
  • You will be required to cover sickness and absence.
  • The service is open daily 8am to 8pm including Bank Holidays (including Xmas Day), and weekends, and shifts are allocated according to service needs.

Responsibilities

  • You will be required to cover sickness and absence.
  • The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment.
  • Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients.
  • To participate in training and development programmes both internal and externally.
  • Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

FAQs

What type of position is being offered?

The position being offered is part-time for a receptionist in the Walk in Centre team.

What are the working hours for this role?

The service operates daily from 8am to 8pm, including Bank Holidays and weekends, with shifts allocated according to service needs.

Is previous experience required for this role?

Previous experience is desirable but not mandatory.

Will the receptionist be required to cover for other staff?

Yes, the receptionist will be required to cover for sickness and absence as needed.

What skills are essential for this position?

Excellent communication, organisational, and interpersonal skills are essential for this position.

Is there any training provided for this role?

Yes, the post holder will participate in both internal and external training and development programmes.

Will I be required to work at different locations?

Yes, the receptionist must be willing to work across all sites as required.

What is the goal of Mersey Care in terms of service delivery?

Mersey Care is committed to providing 'perfect care' which is safe, effective, positively experienced, timely, equitable, and efficient.

Who can I contact for more information about this role?

For further details or informal visits, you can contact Anita Owen, the Reception Supervisor, at anita.owen@merseycare.nhs.uk or by phone at 0151 247 6714.

Are flexible working requests considered for this position?

Yes, flexible working requests will be considered for all roles.

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Mersey Care NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees

Mission & Purpose

Mersey Care NHS Foundation Trust provides mental health, learning disability, addiction services, and community health services across the UK. Their ultimate mission is to improve the quality of life for individuals by delivering compassionate, safe, and effective healthcare. They aim to promote recovery, independence, and well-being through a patient-centered approach, ensuring that every individual receives the care and support they need to live fulfilling lives.