FAQs
What is the role of a Receptionist at Leonardo Hotels?
The Receptionist serves as the face of the hotel, responsible for welcoming guests, managing the check-in and check-out processes, and providing exceptional customer service.
What personal qualities are important for a Receptionist?
The ideal Receptionist should be warm and friendly, passionate about making a difference, courteous to guests and colleagues, and dependable with top-notch organizational skills.
What training and development opportunities are offered?
Leonardo Hotels provides ongoing job-related training programs, access to the GROWonline learning portal, regular coaching from managers, and clear paths for career progression.
Are there any employee benefits?
Yes, employees enjoy special rates on hotel rooms, a recognition scheme, meals at work, a talent referral bonus, access to pension schemes, life assurance, and wellbeing support.
How does Leonardo Hotels celebrate its employees?
The hotel regularly hosts events such as Thank You Week, Employee Awards Celebrations, and organizes various gatherings to celebrate the hard work of its team members.
What amenities are available at the Leonardo Hotel Nottingham?
The Nottingham hotel offers casual rooms with flat-screen TVs and free Wi-Fi, a restaurant, a bar, an all-day coffee shop, and 11 meeting rooms.
How many hotels does Leonardo Hotels operate?
Leonardo Hotels operates over 270 hotels across the United Kingdom and Europe.
Is there a clear career development path for Receptionists?
Yes, there are ongoing training programs and regular coaching that support career development within the organization.
What type of work environment can I expect as a Receptionist?
The work environment is dynamic, fun, and friendly, emphasizing team involvement in activities and celebrations throughout the year.
Does Leonardo Hotels offer discounts for employees?
Yes, employees receive significant discounts on overnight stays at the hotels, as well as performance-based rewards through the Leo Points system.