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Receptionist

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Hilton

18d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dublin

AI generated summary

  • You must have customer service experience, a high school certificate, good communication skills, grooming standards, IT proficiency, teamwork ability, and cash handling experience.
  • You will ensure efficient guest check-in/out, address queries, maximize occupancy, provide excellent service, follow security protocols, and assist various departments as needed.

Requirements

  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Previous experience in cash handling

Responsibilities

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

FAQs

What is the hourly pay for the Receptionist position?

The hourly rate for the Receptionist position is €12.70 per hour.

Are uniforms provided for Receptionists?

Yes, a smart uniform is provided and laundered for Receptionists.

What benefits are offered to Receptionists at Hilton Dublin Airport?

Receptionists receive free meals when on duty, personal development programs, discounted hotel nights, and 28 days of holiday, including bank holidays (increasing yearly to up to 33 days), among other benefits.

What are the main responsibilities of a Receptionist at Hilton Dublin Airport?

Main responsibilities include providing a positive reception experience for guests, handling check-ins and check-outs, assisting with guest queries, and ensuring compliance with hotel policies and procedures.

Is previous experience required for this position?

Yes, previous experience in a customer-focused industry is required.

What skills are desirable for a Receptionist role at Hilton?

A positive attitude, good communication skills, commitment to customer service, excellent grooming standards, and IT proficiency are desirable skills.

What training opportunities are available for Receptionists?

Receptionists are expected to attend appropriate training courses, as required, and can assist with the Night Team's training and development efforts.

Is cash handling experience beneficial for this role?

Yes, previous experience in cash handling is advantageous for the Receptionist position.

How does Hilton value its employees in this position?

Hilton believes that every job contributes to the guest experience and values the extraordinary individuals working to make each stay magical.

What is the work environment like for Receptionists at Hilton?

Receptionists work in a modern and inclusive environment, collaborating with other team members to provide exceptional service to guests.

Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay