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Receptionist

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Radisson Hotel Group

19d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Venice

AI generated summary

  • You should have a passion for hospitality, strong customer service skills, a practical approach, good communication abilities, and demonstrate integrity and professionalism. Experience is a plus.
  • You will enhance guest experiences, respond to requests, achieve departmental goals, build relationships, promote company values, and ensure safety compliance while upselling services.

Requirements

  • Passione per il mondo hospitality
  • Esperienza al Front Office preferibile, ma non essenziale
  • Spiccata customer attitude e senso dell’ospitalità
  • Approccio pratico, dinamico e buona capacità di trovare soluzioni creative
  • Ottime capacità di comunicazione e relazione
  • Integrità e serietà professionale

Responsibilities

  • Contribuire al buon funzionamento del reparto di Front Office, mantenendo l'esperienza dell'Ospite ad alti lvelli
  • Lavorare in team per massimizzare la soddisfazione dell’Ospite rispondendo in maniera pronta e tempestiva alle richieste, anticipandone i bisogni
  • Contribuire al raggiungimento degli obiettivi quantitativi e qualitativi di reparto
  • Costruire solidi rapporti di lavoro
  • Essere promotore della cultura e dei valori aziendali di RHG
  • Valorizzare il programma fedeltà di RHG e promuovere i servizi della struttura con attività di upselling/crosselling
  • Conoscere e rispettare le norme di sicurezza della struttura

FAQs

What is the primary role of a Front Desk Agent at Radisson Collection Hotel, Palazzo Nani?

The primary role of a Front Desk Agent is to ensure a personalized and high-quality experience for guests, contributing to the smooth operation of the Front Office and anticipating guest needs.

Is prior experience at the Front Office necessary for this position?

While prior experience at the Front Office is preferred, it is not essential for the role.

What qualities are essential for the ideal candidate?

The ideal candidate should have a passion for hospitality, strong customer attitude, practical problem-solving skills, excellent communication abilities, and a high level of integrity and professionalism.

Are there any specific responsibilities associated with the Front Desk Agent position?

Yes, responsibilities include maintaining high guest experience levels, promptly addressing guest requests, contributing to departmental goals, building solid work relationships, promoting RHG values, and adhering to safety regulations.

What benefits are offered to employees working in this position?

Benefits include preferential rates at RHG hotels for employees and their friends/family, personalized training through Radisson Academy, opportunities for international career development, accommodation support during onboarding, and meal vouchers.

How does Radisson Hotel Group support employee development?

Radisson Hotel Group offers individual training for personal and professional skill development through the Radisson Academy, providing employees with tools to enhance their careers.

Can I apply if I do not speak Italian?

While proficiency in Italian is beneficial, it is essential to have strong communication skills and the ability to engage with guests, which may include speaking English or other languages.

Where can I find more information about career opportunities with Radisson Hotel Group?

More information can be found on the Radisson Hotel Group careers website at careers.radissonhotels.com.

What is the work environment like at Radisson Hotel Group?

The work environment is dynamic and team-oriented, with a focus on making every moment special for guests and enjoying the daily challenges of the hospitality industry.

How do I apply for the Front Desk Agent position?

If you believe you are the right fit for the position, please submit your application through the career portal or contact us through the information provided in the job posting.

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Radisson Hotel Group

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.