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Receptionist

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Cushman & Wakefield

14d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Dublin

AI generated summary

  • You must have 2+ years as a receptionist, strong customer service and communication skills, experience with MS Office, and knowledge of workplace safety and health.
  • You will handle reception tasks, greet visitors, manage meeting room bookings, process invoices, assist with events, ensure safety, and provide excellent customer service daily.

Requirements

  • Minimum of 2 years’ experience working as a receptionist in a Corporate or Hospitality environment.
  • Extremely strong customer services skills
  • Excellent communication skills, both written and spoken.
  • Experience using MS office and other common IT programs.
  • Knowledge of workplace safety and health.

Responsibilities

  • Complete all reception tasks and oversee the catering activities including meeting room reservations.
  • Approach visitors proactively to welcome and help check in.
  • Ensure reception is clean and tidy.
  • Maintain meeting facilities, coordinate booking of meeting rooms.
  • Process PO’s and invoices on Yardi finance system.
  • Complete floor and room inspections and rectify - report any issues daily.
  • Assist security with issuing access badges and security escort.
  • Sign in all visitors and issue / retrieve visitor passes.
  • Meet and greet all clients / visitors in a friendly and professional manner.
  • Assist with event management and meeting venues set-up and co-ordination as requested.
  • Provide high quality customer service to both internal and external customers.
  • Respond to client needs and coordinate resources to resolve issues.
  • Input all job requests in Facilities Management system and ensure work orders are closed out daily.
  • Implementation of initiatives to ensure that best practice is achieved in every aspect of service delivery with particular focus on cost, quality, and client satisfaction.
  • Assist with monitoring outsourced contractors on as needed basis for safety and security.
  • Fire Marshalling. Support in any emergency evacuation plans.
  • Provide input at regular management meetings.

FAQs

What is the working schedule for the Receptionist position?

The working hours will be 37.5 hours per week, with possible time variance between 8:00 am to 6:00 pm, Monday to Friday. You may also be required to work occasional out of hours with advance notice to assist with projects.

What prior experience is required for this role?

A minimum of 2 years’ experience working as a receptionist in a Corporate or Hospitality environment is required.

What are the key responsibilities of the Receptionist?

Key responsibilities include managing reception tasks, coordinating meeting room bookings, providing customer service, assisting with event management, and ensuring the reception area is clean and welcoming.

Is customer service experience important for this position?

Yes, extremely strong customer service skills are essential for this role.

What skills are important for this Receptionist position?

Important skills include excellent written and spoken communication, experience using MS Office and other common IT programs, and knowledge of workplace safety and health.

Are there opportunities for career growth in this position?

Yes, this is a fantastic opportunity to grow your career within customer service and the real estate world while working for an industry-leading company that champions employee growth and success.

Will I need to handle financial processes in this role?

Yes, you will be responsible for processing Purchase Orders (POs) and invoices on the Yardi finance system.

Do I have to participate in emergency evacuation plans?

Yes, you will be responsible for fire marshalling and supporting emergency evacuation plans as needed.

Cushman & Wakefield

At Cushman & Wakefield, we believe that ‘life is what we make it’. #WhatWeMakeIt

Real Estate
Industry
10,001+
Employees
1917
Founded Year

Mission & Purpose

Cushman & Wakefield is a global real estate services firm that offers a comprehensive range of services, including property, facilities, project management, leasing, capital markets, and valuation. The company aims to deliver exceptional value to clients by providing strategic advice and tailored solutions to maximise the potential of real estate assets. Cushman & Wakefield's goal is to drive sustainable growth and create innovative, client-centric strategies that address the evolving needs of the real estate market.