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Receptionist

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University Hospitals Bristol and Weston NHS Foundation Trust

9d ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare
  • Bristol

AI generated summary

  • You must possess strong communication skills, a caring demeanor, organizational abilities, and resilience to support patients and staff while managing clerical duties effectively.
  • You will liaise with staff and patients, manage queries, maintain filing systems, keep areas tidy, attend meetings, assist in training, and support during major incidents.

Requirements

  • Communication
  • To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
  • Show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
  • Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
  • Patient Care
  • To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
  • Organising And Planning
  • To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
  • Keep waiting areas tidy and patient information materials up to date
  • To undertake the role’s duties in the case of a major incident in your department
  • (E.g. the ED Major Incident Process)
  • Attend appropriate meetings as required by the role’s line manager
  • Service Development and Research:
  • Attend training courses as required to support personal development and the needs of the service
  • Assist in training of new members of the team
  • Take part in departmental audits and associated duties

Responsibilities

  • To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
  • Show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
  • Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
  • To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
  • To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
  • Keep waiting areas tidy and patient information materials up to date
  • To undertake the role’s duties in the case of a major incident in your department
  • Attend appropriate meetings as required by the role’s line manager
  • Attend training courses as required to support personal development and the needs of the service
  • Assist in training of new members of the team
  • Take part in departmental audits and associated duties

FAQs

What is the main role of the receptionist at Bristol Royal Infirmary Hospital?

The main role of the receptionist is to provide an efficient and effective reception and appointments service for patients, ensuring they are booked into the department in a timely manner while serving as a point of contact for queries from patients, relatives, and other professionals.

Is prior experience required for this position?

Previous applicants need not apply, which suggests that prior experience may not be necessary but experience in a similar role could be beneficial.

What types of communication will the receptionist be involved in?

The receptionist will liaise with wards, clinical staff, GPs, and Trust support staff in person, via telephone, and email as necessary.

What type of patient care is expected from the receptionist?

The receptionist is expected to show a caring and professional approach towards patients, relatives, and carers, especially when dealing with distressed individuals, and to handle their queries empathetically.

Are there administrative tasks included in this position?

Yes, the role includes clerical duties such as maintaining accurate filing systems, managing diaries, receiving post, and scanning patient notes if required.

Will the receptionist have responsibilities during a major incident?

Yes, the receptionist is expected to undertake their duties in the case of a major incident in the department, following the ED Major Incident Process.

Is there an opportunity for professional development in this position?

Yes, the successful applicant will attend training courses to support personal development and may assist in training new team members.

Who can be contacted for further details about the position?

For further details, you can contact Ondrea Wade, the Reception Team Leader, via email at Ondrea.wade@uhbw.nhs.uk.

What is the commitment of University Hospitals Bristol and Weston NHS Foundation Trust towards diversity?

UHBW is committed to creating a diverse workforce that represents the local population and is actively working towards equal opportunities for all applicants.

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University Hospitals Bristol and Weston NHS Foundation Trust

UHBW NHS Foundation Trust is a dynamic and thriving group of hospitals in the heart of Bristol and Weston.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

We are University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). One of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. The Trust has many and varied career opportunities for you to choose from. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston-super-Mare, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge. With strong links to the University of Bristol and University of West of England we are the major medical research and training centre in the region, using findings to continually improve our patient care and attracting the highest caliber clinical staff from across the UK. Follow our page and become part of our story.