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Receptionist/Admin Assistant - North

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Cornwall Partnership NHS Foundation Trust

Today

  • Job
    Full-time
    Junior & Mid Level

AI generated summary

  • You need excellent communication, interpersonal, and organizational skills, ability to prioritize tasks, work under pressure, and experience in clerical roles. Resilience and teamwork are essential.
  • You will manage reception duties, handle calls, provide customer service, input data accurately, liaise with staff and service users, and support administrative tasks in a busy environment.

Requirements

  • - excellent communication skills and telephone manner
  • - excellent interpersonal skills
  • - excellent organisational skills
  • - ability to prioritise tasks
  • - effective time management
  • - ability to work calmly under pressure on own initiative
  • - excellent listening skills
  • - previous clerical/admin/reception experience
  • - ability to show resilience when dealing with difficult situations
  • - ability to be a good team player

Responsibilities

  • The post holder will be required to provide a comprehensive service as part of the administration team
  • This Receptionist/Admin Assistant post will provide the public face of the Community Mental Health Team (CMHT) and Dementia in Older People’s Mental Health Service (DOPMH) assisting service users, their families and carers, and all other professionals
  • Providing general reception duties
  • Taking telephone calls
  • Using electronic systems, with a high degree of accuracy
  • Always ensuring efficient and effective levels of service, on a daily basis
  • There will be extensive liaison with service users, GP’s, clinical staff within the service and the general public
  • Providing an excellent customer service to facilitate efficient and sensitive communication
  • Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling
  • The post holder should be able to work with minimum supervision
  • Will be required to use initiative, planning and prioritising of own time in a busy and challenging environment
  • The post holder will also provide ad hoc administrative support, including inputting information onto RIO
  • Managing the waiting area
  • A professional and flexible approach and attitude is required along with honesty, integrity, and discretion

FAQs

What are the working hours for the Receptionist/Admin Assistant position?

The working hours for this position are full-time, 37.5 hours per week, Monday to Friday, from 8.45 a.m. to 5.15 p.m.

Is previous experience required for this role?

Yes, previous clerical/admin/reception experience is essential for this role.

What essential skills are required for the Receptionist/Admin Assistant position?

Essential skills include excellent communication skills, interpersonal skills, organisational skills, the ability to prioritise tasks, effective time management, a calm demeanor under pressure, and excellent listening skills.

What kind of environment does the Receptionist/Admin Assistant work in?

The post holder will work in a busy and challenging environment, assisting the North Cornwall Community Mental Health Team and the Dementia in Older People's Mental Health Service.

Is parking provided for staff at Bodmin Clinic/Banham House?

Yes, free staff car parking is available at Bodmin Clinic/Banham House.

What type of communication will the post holder be responsible for?

The post holder will be responsible for extensive liaison with service users, GP’s, clinical staff, and the general public, ensuring effective and sensitive communication.

Will the Receptionist/Admin Assistant role involve handling confidential information?

Yes, the role will involve handling information that may be of a confidential or sensitive nature, requiring courteous and diplomatic handling.

What qualities are important for someone in this role?

Important qualities include a caring and sensitive approach, honesty, integrity, discretion, and the ability to work effectively as a team player.

Is the appointment of the post holder dependent on an interview?

Yes, the post holder will be required to attend an interview, with the date to be confirmed.

What is the main responsibility of the Receptionist/Admin Assistant?

The main responsibility is to provide a comprehensive reception and administrative service as part of the administration team, serving as the public face of the Community Mental Health Team and Dementia in Older People’s Mental Health Service.

Cornwall Partnership NHS Foundation Trust

Great care, great organisation, great people, great partner.

Science & Healthcare
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

Cornwall Partnership NHS Foundation Trust delivers a range of community and mental health services across Cornwall and the Isles of Scilly. Their mission is to provide high-quality, patient-centered care that improves health outcomes and well-being for the local population. They focus on delivering accessible, effective, and compassionate services to support both physical and mental health needs in the community.