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Receptionist - Breast Screening

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University Hospitals of Morecambe Bay NHS Foundation Trust

16d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Lancaster

AI generated summary

  • You need strong teamwork and independent skills, excellent customer service, good organization, attention to detail, and the ability to maintain focus for extended periods.
  • You will register patients, manage inquiries, request images, maintain supplies, process documentation, book appointments, handle mail, and assist with appointment changes.

Requirements

  • - Evidence of team working
  • - Ability to work independently
  • - Excellent customer service skills
  • - Ability to maintain effective relationships with colleagues across the organisation
  • - Good organisational skills
  • - Ability to focus on and pay close attention to detail
  • - Ability to work for long periods of concentration

Responsibilities

  • The reception and registration of service users and patients.
  • Dealing with telephone and email queries and enquiries from patients, GPs and hospital staff.
  • To request images from other sites.
  • To maintain supplies of office stationery and instructions sheets, etc for patients.
  • To process patient documentation.
  • To book appointments.
  • To deal with both telephone and written enquiries involving the making and changing of appointments via the computer system.
  • To deal with incoming mail and assisting in the preparation of outgoing mail including appointment letters and information.

FAQs

What are the working hours for the Receptionist position in the Breast Screening Programme?

Working days and hours can be negotiated with the successful applicant(s) to fit the needs of the service.

Is this position full-time or part-time?

There are both permanent full-time and part-time positions available.

Where is the Breast Screening Unit located?

The Breast Screening Unit is based at the Royal Lancaster Infirmary.

What kind of tasks will I be performing as a Receptionist?

You will perform a wide range of clerical tasks, including reception work, handling booking appointments, managing telephone calls and emails, clinic preparation, and record keeping.

Do I need to have experience working as part of a team?

Yes, we are looking for evidence of team working as well as the ability to work independently.

What skills are essential for this role?

Excellent customer service skills, good organisational skills, and the ability to focus on and pay close attention to detail are essential for this role.

Will I need to handle patient queries?

Yes, you will be responsible for dealing with telephone and email queries and enquiries from patients, GPs, and hospital staff.

How can I apply for this position?

Please refer to the full job description and person specification for details on how to apply.

Are there career development opportunities in this role?

While the job specifics are not detailed, opportunities for growth and development may be available within the administrative team and the NHS trust.

Will I be required to manage multiple tasks during my shift?

Yes, you will need to handle various tasks simultaneously, including reception duties and administrative responsibilities.

Is prior experience in a healthcare setting necessary for this role?

While not explicitly stated, prior experience in a healthcare setting may be beneficial but is not necessarily required.

Can I work my preferred hours if I am offered the job?

Yes, working days and hours can be negotiated with the successful applicant(s) to accommodate their preferences and the service's needs.

University Hospitals of Morecambe Bay NHS Foundation Trust

Our Trust is #BetterWithYou

Science & Healthcare
Industry
5001-10,000
Employees
1998
Founded Year

Mission & Purpose

University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT) delivers comprehensive healthcare services across the Morecambe Bay area, including acute, elective, and emergency care. Their ultimate mission is to provide outstanding, compassionate care to improve the health and well-being of their community. Their purpose is to ensure high-quality treatment and support, promote health and wellness, and continuously enhance patient experiences through excellence in clinical practice and innovation.