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Receptionist / Host

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  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Reading

Requirements

  • You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential.
  • You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
  • To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer.
  • You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Responsibilities

  • You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout.
  • You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly.
  • Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
  • You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential.
  • You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
  • To provide the best service to our customers we'll need someone who is a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer.
  • You will also need to collate customer knowledge and anticipate their needs.

FAQs

What does the role of Receptionist/Host at Reading Audi involve?

The Receptionist/Host is responsible for welcoming customers, managing their visits, offering refreshments, handling incoming calls, and directing customers to the appropriate departments.

Is the position full-time or part-time?

The Receptionist/Host position offers a variety of full and part-time flexible patterns, which may include weekend shifts.

What qualities are essential for this role?

Essential qualities include a warm and cheerful demeanor, proactive communication skills, excellent organizational abilities, attention to detail, and a genuine passion for providing exceptional customer service.

What does Sytner Group offer in terms of employee benefits?

Sytner Group provides an industry-leading benefits package, including enhanced holiday entitlement, maternity/paternity/adoption pay, career development opportunities, discounted car schemes, high street discounts, gym memberships, a cycle-to-work scheme, and one paid day for voluntary/community work per year.

How does Sytner Group promote diversity and inclusion?

Sytner Group is committed to creating an equitable environment and welcomes applications from individuals of diverse backgrounds. They support reasonable adjustments during the recruitment process.

What is the company’s approach to employee development?

Sytner Group prides itself on developing talent and building careers, offering opportunities for continuous improvement and rewarding long service.

Can I expect to work weekends in this role?

Yes, the role may include weekend shifts to provide the highest level of service to customers.

What kind of experience is preferred for the Receptionist/Host role?

Candidates should have previous experience in a customer service role, strong communication skills, and the ability to create a welcoming atmosphere for customers.

How often does the company recognize long service?

Long service is recognized every five years.

What is the company's overall employee satisfaction rating?

Colleagues recently scored Sytner Group an outstanding 89% on their colleague engagement survey, reflecting high employee satisfaction.

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.

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