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Receptionist NEW

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BMW Group

Jul 30

Applications are closed

  • Job
    Full-time
    Entry Level
  • Milton Keynes

Requirements

  • You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential.
  • You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
  • To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer.
  • You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Responsibilities

  • - Welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout.
  • - Manage incoming calls and will be responsible for connecting the diallers to the right department promptly.
  • - Work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
  • - Help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
  • - Be a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer.
  • - Collate customer knowledge and anticipate their needs.
  • - Demonstrate excellent organisational and preparation skills coupled with a genuine passion for detail.

FAQs

What is the role of a Receptionist at Group1 Tring?

The Receptionist, also known as a Sytner Host, is responsible for welcoming customers, managing their visit by directing them to the correct department, and offering refreshments. They also handle incoming calls and connect them to the appropriate department.

What qualities are important for a successful Receptionist in this role?

A successful Receptionist should have a warm and cheerful voice for phone interactions, be proactive in managing customer experiences, possess excellent organizational and preparation skills, and have a genuine passion for detail.

What are the working hours for this position?

The Receptionist will work a variety of full and part-time flexible patterns, which may include weekends, to ensure high levels of service for customers.

How does the company ensure staff feel valued and appreciated?

Group1 Tring is committed to continuous improvement and creating an environment where everyone feels valued and appreciated. They provide numerous benefits, including enhanced holiday entitlement, career development opportunities, and recognition for long service.

What benefits are offered to Receptionists at Group1 Tring?

Benefits include enhanced holiday entitlement (33 days including bank holidays), industry-leading maternity, paternity and adoption pay, career development, recognition for long service every 5 years, discounted car schemes, high street discounts, discounted gym memberships, a cycle to work scheme, and one day a year paid for voluntary/community work.

Is previous experience required for this receptionist position?

While the job description does not specifically mention required experience, strong communication skills and a proactive approach to customer service are essential, suggesting that prior experience in a similar role may be beneficial.

How does a Receptionist contribute to customer satisfaction at Group1 Tring?

A Receptionist enhances customer satisfaction by providing a warm welcome, efficient service, and personalized attention, ensuring that each customer's unique needs are anticipated and met.

Will I have opportunities for career development as a Receptionist at Group1 Tring?

Yes, Group1 Tring offers career development opportunities as part of their commitment to continuous improvement and helping employees reach their full potential.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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