FAQs
What are the main responsibilities of the Receptionist Scheduler?
The main responsibilities include greeting and checking in patients, verifying demographics and insurance, scheduling appointments, managing patient flow, handling correspondence, and processing payment transactions.
Is previous experience in healthcare required for this position?
One year of recent experience in healthcare is preferred, but it can be substituted by completing an accredited Administrative Medical Assistant/Medical Front Office Assistant program.
What qualifications are necessary for this role?
Candidates should have a high school diploma or equivalent, be proficient in computer skills, detail-oriented, able to multi-task effectively, and possess excellent communication skills. A current California driver's license and proof of auto insurance are also required.
What scheduling policies should the Receptionist Scheduler be familiar with?
The Receptionist Scheduler should be familiar with the Desert Oasis Healthcare Scheduling Policy and the Advanced Access scheduling guidelines.
How are payment transactions handled in this role?
Payment transactions involve properly documenting copayments, processing credit card, check, and cash payments accurately, and completing daily collections and balancing logs to ensure accuracy with the transaction ledger.
What kind of correspondence does the Receptionist Scheduler handle?
The Receptionist Scheduler generates no-show/missed appointment letters and processes various patient letters, such as those related to lab results and diagnostic studies, within the same workday they are received.
What is the expected response time for incoming calls?
Incoming external calls should be answered within 3-4 rings or less than thirty seconds.
How is patient information verified?
Patient information is verified by confirming their full name, date of birth, member ID, and current demographic information before disclosing any information.
Is there any specific software proficiency required for this job?
Yes, proficiency in using NextGen EPM/EHR and familiarity with health plan eligibility verification systems are required.
What duties may be performed outside the typical responsibilities listed?
Other duties as assigned may include maintaining office supplies and placing orders within budget parameters or any other support tasks as required by the assigned provider.