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Receptionist/Showroom Host NEW

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BMW Group

Aug 21

Applications are closed

  • Job
    Full-time
    Entry Level

Requirements

  • You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential.
  • You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
  • To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer.
  • You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Responsibilities

  • - Welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout.
  • - Manage incoming calls and will be responsible for connecting the diallers to the right department promptly.
  • - Help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
  • - Provide the best service to our customers by being a proactive communicator with our management and dealership teams.
  • - Be innovative in your approach to creating experiences and use your own initiative where you think it will delight a customer.
  • - Collate customer knowledge and anticipate their needs.
  • - Demonstrate excellent organisational and preparation skills coupled with a genuine passion for detail.

FAQs

What are the primary responsibilities of the Receptionist/Showroom Host?

The primary responsibilities include welcoming customers, directing them to the correct department, managing incoming calls, and offering refreshments throughout their visit.

Are there flexible working hours for this role?

Yes, the Receptionist/Showroom Host can work a variety of full and part-time flexible patterns, which may include weekends.

What skills are required for this position?

The ideal candidate should have excellent communication skills, organisational abilities, initiative, a passion for detail, and the capacity to provide uniquely personal service to customers.

What kind of work environment does Sytner Maidenhead aim to create?

Sytner Maidenhead aims to build an environment where everyone feels valued and appreciated, with opportunities for continuous improvement and personal development.

What kind of rewards and benefits does Sytner Maidenhead offer?

Rewards include enhanced holiday entitlement, industry-leading maternity, paternity, and adoption pay, career development opportunities, recognition for long service every five years, discounted car schemes, high street discounts, discounted gym memberships, a cycle to work scheme, and one paid voluntary/community work day per year.

Is it important to have experience in a customer service role for this position?

While prior experience in customer service is beneficial, a warm and cheerful demeanor, proactive communication skills, and a focus on customer satisfaction are essential.

Will there be opportunities for career development in this role?

Yes, Sytner Maidenhead is committed to career development and continuous improvement for its employees.

Are there any specific dress code requirements for the Receptionist/Showroom Host?

While the job description does not specify, a professional and approachable appearance is generally expected for roles involving customer interaction.

What is the process for applying for the Receptionist/Showroom Host position?

Interested candidates typically need to submit their CV and cover letter via the Sytner recruitment website or the specific job listing portal.

Will training be provided for the Receptionist/Showroom Host role?

Yes, Sytner Maidenhead is likely to provide training to ensure employees can effectively represent the brand and provide excellent customer service.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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