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Receptionist Supervisor - JW Marriott Venice Resort & Spa 2025

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Venice

AI generated summary

  • You need a high school diploma or G.E.D., at least 1 year of relevant and supervisory experience, and no specific licenses or certifications required.
  • You will manage guest check-ins, train staff, address service needs, process payments, maintain reports, and ensure quality standards while fostering a positive team environment.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Receptionist Supervisor at JW Marriott Venice Resort & Spa.

Where is the job located?

The job is located at JW Marriott Venice Resort & Spa, Isola delle Rose, Venice, Italy, 30133.

What are the primary responsibilities of the Receptionist Supervisor?

The primary responsibilities include processing guest check-ins, verifying identity and payment, assigning rooms, managing guest accounts, training and supervising staff, and ensuring adherence to quality standards.

What qualifications are preferred for this position?

Preferred qualifications include a high school diploma or G.E.D., at least 1 year of related work experience, and at least 1 year of supervisory experience.

Is this position full-time or part-time?

This position is full-time.

Is prior supervisory experience required?

Yes, at least 1 year of supervisory experience is preferred for this position.

What type of work environment can I expect at JW Marriott?

JW Marriott provides a work experience unlike any other, focusing on community, camaraderie, and opportunities for training and development in a luxury environment.

Does this job require lifting or moving objects?

Yes, the job may involve moving, lifting, carrying, pushing, pulling, and placing objects weighing 10 pounds or less without assistance.

Are there any specific language requirements for this position?

Yes, clear and professional language skills are necessary, along with the ability to prepare and review written documents accurately.

How does JW Marriott prioritize employee well-being?

JW Marriott treats associates exceptionally, focusing on training, development, and providing a supportive environment to ensure guest satisfaction, which is a core part of their brand philosophy known as The JW Treatment™.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.