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Receptionists

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Accor

18d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Madrid
  • Quick Apply

AI generated summary

  • You enjoy guest interactions, are detail-oriented, team-focused, fluent in English and Spanish, and flexible with shifts to support a dynamic hotel environment.
  • You will welcome guests, manage reservations, assign rooms, address guest needs, coordinate with departments, upsell services, handle complaints, and ensure hotel safety and security.

Requirements

  • Guest-Centered: You enjoy interacting with guests, making sure they feel at home from the moment they arrive.
  • Organized and Attentive: You pay attention to details and ensure everything is in place for a smooth guest experience.
  • Team-Oriented: You work well with others and are always ready to support your colleagues to create the best possible experience for guests.
  • Multilingual Skills: You are fluent in Spanish and English; additional languages are a plus as we welcome guests from all over the world.
  • Flexibility: You are willing to work various shifts, including nights, and adapt to a dynamic work environment as part of the hotel's opening team.

Responsibilities

  • Welcoming Guests: Providing a warm and professional welcome to guests upon their arrival and ensuring a smooth check-in process.
  • Managing Reservations: Handling reservations through phone, email, and online channels, and ensuring that all booking details are accurate.
  • Room Assignment & Check-out: Assigning rooms based on guest preferences and needs and assisting with smooth and efficient check-out processes.
  • Guest Liaison: Serving as the main point of contact for guests during their stay, addressing any requests or concerns, and ensuring guest satisfaction.
  • Coordination with Other Departments: Liaising with housekeeping and other hotel departments to ensure rooms are ready, and services are provided according to guest needs.
  • Upselling: Promoting hotel services, amenities, and additional offerings to enhance the guest experience and contribute to hotel revenue.
  • Handling Complaints: Addressing guest complaints professionally, ensuring that all issues are resolved quickly and efficiently.
  • Night Shift Duties (for Night Receptionists): During night shifts, you’ll be responsible for securing the hotel, handling the night audit, cash management, and preparing the hotel for the next day.
  • Ensuring Safety and Security: As a receptionist, you will be involved in monitoring the security and safety of the hotel during your shift.

FAQs

What positions are available at Ibis Styles Madrid Airport Valdebebas?

We are looking for Receptionists and Reception Assistant positions as part of the opening team.

When will the hotel open?

The Ibis Styles Madrid Airport Valdebebas is set to open in February 2025.

Is experience in hospitality required for these positions?

Experience is not strictly required; we welcome candidates who are just starting their careers in hospitality as well as those with previous experience.

What are the primary responsibilities of a receptionist?

Receptionists will be responsible for welcoming guests, managing reservations, assigning rooms, assisting with check-out, addressing guest requests and complaints, and coordinating with other departments, among other tasks.

What languages are required for this role?

Fluency in Spanish and English is required. Additional languages are a plus.

Are there flexible working hours available?

Yes, we offer flexible part-time contracts with various weekly hour options, including 35, 30, and 25 hours per week.

What employee benefits does Ibis Styles offer?

Employees enjoy discounts at Accor hotels worldwide, dining perks, flexible working hours, and additional benefits to improve work-life balance.

Is there a commitment to diversity and inclusion at Ibis Styles?

Yes, we are committed to attracting, recruiting, and promoting diverse talent and creating a welcoming and supportive environment for all.

What types of shifts should candidates expect?

Candidates should be willing to work various shifts, including night shifts, as part of the hotel’s operational needs.

What opportunities for career development are available at Ibis Styles?

We provide training and growth opportunities within Accor’s global network of hotels and brands.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.