Records and Systems Officer

Ealing Council (London Borough of Ealing)

1mo ago

Applications are closed

Job
Full-time
Junior & Mid Level
Government & Politics
People, HR & Administration
London

Requirements

We are looking for someone to work closely with the Adult Social Care Teams and to help support the records management function to maintain effective systems for electronic and paper records management within the division.
You will provide first-level system administration for the main customer index database, assist in resolving customer requests, system or project issues, and take ownership of these requests or issues, progressing them through to resolution in a timely and professional manner.
An eye for detail is essential and can support on going improvements in data quality. The ability to communicate effectively with diverse audiences and have good negotiating skills.
To enable your customer group, you must have a fluent command of written and spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.
Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. This commitment ensures safer recruitment practices to protect children and vulnerable adults.
This post is subject to Ealing’s enhanced vetting process.
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

Responsibilities

In the post of Records and Systems Officer, you will be responsible for the preparation of information requested through a Subject Access Request (SAR), deceased Freedom of Information (FOI), or any other request of a Legal nature.
We are looking for someone to work closely with the Adult Social Care Teams and to help support the records management function to maintain effective systems for electronic and paper records management within the division.
You will provide first-level system administration for the main customer index database, assist in resolving customer requests, system or project issues, and take ownership of these requests or issues, progressing them through to resolution in a timely and professional manner.
An eye for detail is essential and can support ongoing improvements in data quality. The ability to communicate effectively with diverse audiences and have good negotiating skills.

FAQs

What is the salary package for the Records and Systems Officer position?

The salary package for this position is £37,068.00 - £38,058.00 per annum inclusive.

What is the application closing date for this role?

The application closing date for the Records and Systems Officer position is 29/05/2025.

What are the main responsibilities of the Records and Systems Officer?

The main responsibilities include preparing information for Subject Access Requests (SAR), deceased Freedom of Information (FOI) requests, and other legal inquiries, as well as supporting the records management function and providing first-level system administration for the customer index database.

Is there a requirement to communicate with diverse audiences?

Yes, effective communication with diverse audiences is essential for this role.

What qualifications or skills are necessary for this position?

Applicants should have an eye for detail, good negotiating skills, and a fluent command of written and spoken English.

Is this position subject to background checks?

Yes, this position is subject to Ealing's enhanced vetting process.

Do I need the right to work in the UK to apply for this job?

Yes, candidates must have the right to work in the UK. Evidence will be requested at the interview stage.

What is the commitment of Ealing Council regarding safeguarding?

Ealing Council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment.

What is the job reference number for the Records and Systems Officer position?

The job reference number is #EJR013107.

Are there opportunities for professional development in this role?

While the job description does not explicitly state professional development opportunities, it mentions ongoing improvements in data quality, indicating potential for learning and growth in the role.

Ealing Council (London Borough of Ealing)

Government

Industry

1001-5000

Employees

Mission & Purpose

We are one of London’s largest, most diverse boroughs, home to approximately 350,000 residents who strongly identify with our seven towns of Acton, Ealing, Greenford, Hanwell, Northolt, Perivale and Southall. Ealing is thriving. We are home to iconic film studios, international food production companies and home to part of Park Royal, the largest industrial estate in Europe. Located between the West End and Heathrow, the opportunities for our residents and businesses are exceptional and we have a renewed ambition to help generate jobs and improve lives. We are a council that wants to break with traditional service delivery and listen more closely to what residents really want from us, placing resident engagement at the heart of everything we do. Working with a new administration and newly appointed Chief Executive, we have renewed ambition to help generate jobs and improve lives. Our Council Plan sets out the vision and the following three key priorities for the borough: •Creating good jobs – returning good well-paid jobs to our borough and delivering the next generation of genuinely affordable homes •Tackling the climate crisis – cleaning our air and ensuring the borough we build is sustainable •Fighting inequality – that blights too many lives and disproportionately holds back all too many people from achieving their dreams and aspirations.