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Reference Data Operator

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Deutsche Bank

7d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Banking & Finance
  • Bangalore

AI generated summary

  • You should have debt products knowledge, strong English skills, good MS Excel proficiency, attention to detail, flexibility for shifts, and experience in banking or loan servicing.
  • You will ensure timely, accurate service delivery and quality, manage relationships, resolve client inquiries, generate reports, support projects, and meet productivity targets while adhering to guidelines.

Requirements

  • Domain knowledge of Debt Products / Settlements / Payments, corporate actions, Cash reconciliation, Billing & Invoice generation, Reconciliation, Loan servicing or US Mortgage would be added advantage
  • Good written & verbal English skills. Ability to converse clearly with internal staff via telephone and using written communication.
  • Good typing speed with accuracy, MS Office (especially MS excel)
  • Ability to provide high transaction productivity and high level of attention to detail.
  • Flexibility to work in the shifts
  • Banking / Finance Service Industry/Loan Servicing/US Mortgage

Responsibilities

  • Ensure accurate and timely delivery of services to clients (Primary Issuance & Post Issuances)
  • Ensure specified quality of services at all levels of operations
  • Ensure healthy and harmonious relationship with the sending locations
  • Interface with the client / agent / custodian for resolution vide client calls / emails.
  • Ensure you has assisted in creating proper backups through adequate cross training, within the department
  • Responsible for managing productivity, accuracy and timeliness as per benchmark requirements
  • Escalate all issues properly to the appropriate level to avoid any adverse impact on the business
  • Generating reports in order to obtain periodic information on the inquiries received
  • Always adhere to KOP and KPI Guidelines
  • Assist with various projects, analysis, release testing, automation, process Improvement/re-engineering measures and other initiatives of the group
  • Deliver daily assigned productivity target by meeting the required quality score
  • Must communicate with staff, leads, and managers to coordinate operational processing within agreed time frames
  • Always adhere to KOP and KPI Guidelines

FAQs

What is the location for the Reference Data Operator position?

The position is located in Bangalore, India.

What types of clients does the Trust & Agency Services (TAS) support?

TAS supports a range of clients including multi-national corporations, banks, financial institutions, hedge funds, asset managers, and supranational agencies.

What are the key responsibilities of the Reference Data Operator?

Key responsibilities include ensuring accurate and timely delivery of services, maintaining quality at all operational levels, interfacing with clients for resolutions, and participating in various projects and process improvements.

What skills and experience are preferred for this position?

Preferred skills include domain knowledge of debt products, strong written and verbal English communication, good typing speed with accuracy, MS Office proficiency (especially Excel), and banking/finance service industry experience.

Is there a specific educational background required for this role?

While a specific educational background is not explicitly required, relevant certifications and experience in banking or finance would be advantageous.

What kind of training and support is provided to employees?

Employees receive training and development to excel in their career, coaching and support from experts within the team, and access to a culture of continuous learning.

Are there flexible benefits available for employees?

Yes, we offer a range of flexible benefits that employees can tailor to suit their individual needs.

What is the leave policy for this position?

The leave policy is best in class, offering generous leave entitlements.

Are parental leave policies gender neutral?

Yes, our parental leave policies are gender neutral.

Is there any type of insurance provided for employees and their dependents?

Yes, comprehensive hospitalization insurance, accident insurance, and term life insurance are provided for employees and their dependents.

Will employees have to work in shifts?

Yes, flexibility to work in shifts is required for this role.

Deutsche Bank

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you’re an innovator by nature, we can help you to unleash your potential. We see things differently at Deutsche Bank – and we’re proud of our fresh perspective. Today, we’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity. Wherever your interests lie – in investment banking, trading, private wealth, asset management, retail banking - or many of the infrastructure functions that support them – you’ll discover resources, training and opportunities designed to keep you ahead of the curve. Intelligence has no boundaries: we welcome high-achieving, talented individuals from any background.

Benefits

  • Home office flexible work time

    We support flexible working, whether that’s working from home, flexible working hours or even part-time working. However, it is important to note that opportunities will vary depending on your particular role.

  • Annual leave & more

    Employees are entitled to generous leave allowance (details should be discussed with local recruitment teams). Additionally, paid leave is granted for special events including, wedding/civil partnerships, compassionate leave, paternity leave or when you’re caring for a sick child. On top of the statutory 36 months of parental leave (Germany), Deutsche Bank offers an extra six months of parental leave – providing you have been with us for more than three years.

  • Support & Counselling

    Whether you need professional help or personal advice: Deutsche Bank offers a comprehensive support network ranging from career advice, mental health support, assistance in finding childcare or social care for the elderly.

  • Health insurance

    You can choose between statutory or a range of private health insurance options. Our statutory health insurance ‘Betriebskrankenkasse BKK’ is available exclusively to Deutsche Bank employees and their families. Aside from shorter waiting times for appointments, BKK provides access to expert medical consultations over the phone and regular health checks.

  • Sick pay

    Beyond statutory sick pay, Deutsche Bank will also cover the difference between your net salary and the statutory sickness benefit allowance. The duration of the sick pay will be dependent on the number of years you’ve worked with us.

  • Pension

    We understand that pensions can be a dry topic; however here at Deutsche Bank, we are dedicated to simplifying the complexities, so that all of our people can enjoy their lives beyond work. To provide a great foundation for your future, we provide our people with a comprehensive pension scheme that delivers all the security and all the flexibility you need.