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Regional Administrative Assistant – Paragon Healthcare

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Katy

AI generated summary

  • You must have a HS diploma, 1+ years of lead experience in healthcare, be bilingual (English/Spanish preferred), have medical office and infusion experience, plus travel availability to Houston locations.
  • You will manage check-in processes, ensure accurate patient information, address concerns, respond to inquiries, and analyze daily operations and resource utilization.

Requirements

  • Requires a HS diploma.
  • Minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
  • Bi-lingual (English/Spanish) preferred.
  • Previous experience in a medical office setting.
  • Previous infusion experience.
  • Experience with authorizations and insurance.
  • Availability to travel to our Houston area locations.

Responsibilities

  • Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
  • Listens and responds to patient and/or family members concerns.
  • Responds to patient questions and complaints, routes issues to appropriate personnel.
  • Analyzes daily administrative operations and utilization of resources.

FAQs

What is the job title for this position?

The job title is Regional Administrative Assistant at Paragon Healthcare.

Where is the position located?

The position is based at the Katy, TX Infusion Center, with expectations to travel to Houston area centers as needed.

What is the work schedule for this role?

The work schedule is full-time, Monday to Friday, with varying hours between 8 am - 5 pm or 7 am - 7 pm depending on location.

What are the primary responsibilities of the Regional Administrative Assistant?

The primary responsibilities include overseeing patient check-in, registration, and checkout, verifying patient charts for scheduled appointments, responding to patient concerns, and analyzing daily administrative operations.

What are the minimum requirements for this position?

The minimum requirements include a high school diploma and at least 1 year of lead/supervisory experience in a healthcare environment.

Is bilingual ability preferred for this role?

Yes, being bilingual in English and Spanish is preferred.

What type of experience is preferred for candidates?

Preferred experiences include working in a medical office setting, previous infusion experience, and experience with authorizations and insurance.

Do candidates need to be vaccinated against COVID-19?

Yes, all new candidates in patient/member-facing roles are required to be vaccinated against COVID-19 unless an acceptable explanation is provided.

Is travel expected for this role?

Yes, availability to travel to Houston area locations is required.

What benefits does Elevance Health offer?

Elevance Health offers a range of benefits including medical, dental, vision, paid holidays, Paid Time Off, 401(k) match, stock purchase plan, life insurance, and wellness programs, among others.

Improving the health of humanity

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Mission & Purpose

Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner.   Our nearly 100,000 associates serve more than 118 million people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health.  We believe that improving health for everyone is possible. It begins by redefining health, reimagining the health system, and strengthening our communities.