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Regional Collection Manager - Recovery

  • Job
    Full-time
    Senior & Expert Level
  • Business, Operations & Strategy
    Banking & Finance

AI generated summary

  • You should manage ECL, monitor portfolio performance, oversee vendor relations, ensure compliance, and handle customer escalations with legal coordination.
  • You will manage ECL, monitor portfolios, liaise with vendors, ensure compliance, and handle customer escalations while coordinating with legal and senior management.

Requirements

  • ECL Management & Costs- Monitor and Control delinquency and minimize ECL for portfolio
  • Portfolio review and monitoring - Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio.
  • Vendor Management - Liaise with agencies to drive collections processes efficiently.
  • Compliance and audit - Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
  • Customer escalations and complaints - Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Responsibilities

  • ECL Management & Costs- Monitor and Control delinquency and minimize ECL for portfolio
  • Portfolio review and monitoring - Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio.
  • Vendor Management - Liaise with agencies to drive collections processes efficiently.
  • Compliance and audit - Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
  • Customer escalations and complaints - Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

FAQs

What is the main purpose of the Regional Collection Manager - Recovery role?

The main purpose is to drive resolution and normalization in the Hard Delinquency Stage accounts, manage the collections process at a regional level, and minimize non-performing assets (NPAs) in alignment with ABFL policies and collections strategy.

What are the key responsibilities of the Regional Collection Manager?

Key responsibilities include ECL management and cost control, portfolio review and monitoring, vendor management, compliance and audit, and handling customer escalations and complaints.

How does this role contribute to ECL and NPA management?

This role monitors and controls delinquency to minimize expected credit loss (ECL) and works to significantly reduce the non-performing asset (NPA) block by managing the overall Stage 3 book and fresh flows into GNPA.

What is involved in vendor management for this position?

Vendor management involves liaising with collection agencies to drive collections processes efficiently while ensuring all activities align with organizational and regulatory requirements.

How does the Regional Collection Manager ensure compliance?

The incumbent ensures compliance by maintaining all documentation related to the collections process according to internal norms and regulatory requirements, and coordinating with legal and senior management for escalated cases.

What skills are essential for success in this role?

Essential skills include strong analytical abilities, excellent communication, knowledge of collections processes, vendor management capabilities, and a deep understanding of compliance and regulatory requirements.

What types of portfolios will the Regional Collection Manager review?

The Regional Collection Manager will review location level and sub-product level portfolios within both the Retail and Digital portfolios.

What are the expectations regarding team management in this role?

The Regional Collections Manager is expected to build and manage a high-efficiency Collections Recovery Team to enable delivery of NCL parameters at a zonal level.

Are there opportunities for professional development within this role?

Yes, there are opportunities for professional development, particularly in terms of building expertise in collections strategy and compliance management within the financial services sector.

Enriching Lives. Winning as ONE.

Finance
Industry
10,001+
Employees
2007
Founded Year

Mission & Purpose

Aditya Birla Capital is a financial services company offering a wide range of solutions, including asset management, insurance, and lending services. Their mission is to empower individuals and businesses by providing comprehensive financial solutions that foster growth and security. With a strong emphasis on customer-centricity, Aditya Birla Capital aims to deliver innovative products and services tailored to meet diverse financial needs. Their purpose is to build lasting relationships with clients while contributing to the overall economic development of communities and the country.