FAQs
What is the main purpose of the Regional Collection Manager - Recovery role?
The main purpose is to drive resolution and normalization in the Hard Delinquency Stage accounts, manage the collections process at a regional level, and minimize non-performing assets (NPAs) in alignment with ABFL policies and collections strategy.
What are the key responsibilities of the Regional Collection Manager?
Key responsibilities include ECL management and cost control, portfolio review and monitoring, vendor management, compliance and audit, and handling customer escalations and complaints.
How does this role contribute to ECL and NPA management?
This role monitors and controls delinquency to minimize expected credit loss (ECL) and works to significantly reduce the non-performing asset (NPA) block by managing the overall Stage 3 book and fresh flows into GNPA.
What is involved in vendor management for this position?
Vendor management involves liaising with collection agencies to drive collections processes efficiently while ensuring all activities align with organizational and regulatory requirements.
How does the Regional Collection Manager ensure compliance?
The incumbent ensures compliance by maintaining all documentation related to the collections process according to internal norms and regulatory requirements, and coordinating with legal and senior management for escalated cases.
What skills are essential for success in this role?
Essential skills include strong analytical abilities, excellent communication, knowledge of collections processes, vendor management capabilities, and a deep understanding of compliance and regulatory requirements.
What types of portfolios will the Regional Collection Manager review?
The Regional Collection Manager will review location level and sub-product level portfolios within both the Retail and Digital portfolios.
What are the expectations regarding team management in this role?
The Regional Collections Manager is expected to build and manage a high-efficiency Collections Recovery Team to enable delivery of NCL parameters at a zonal level.
Are there opportunities for professional development within this role?
Yes, there are opportunities for professional development, particularly in terms of building expertise in collections strategy and compliance management within the financial services sector.